The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.
Responsibilities
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:
Ensure timely closure of payments with high degree of accuracy
Respond to customer queries through call and/or email
Research unapplied payments and work with customer (email/call) to identify the root cause and resolve open issues on account
Provide growth ideas for process standardization and automation through JDI/Kaizen projects
Perform complex reconciliations on customer payments
Job requirements
Excellent written and verbal communication skills with strong customer service focus
Ability to prioritize, multi-task and work with minimal supervision
Drive for continuous learning and self-development
Flexibility to change as per the changing requirements of the business
Minimum 2 years experience in O2C domain, preferably cash application or collections
Advanced knowledge of Excel – including working with pivot & formulas
Flexible to work in night shifts
Basic Qualifications
Bachelor's degree in finance, accounting or related field, or CFA and 3+ years of Accounts Receivable (AR) experience
Minimum 2 years experience in O2C domain, preferably cash application or collections
Experience in performing complex reconciliations on customer payments
Experience in researching unapplied payments and coordinating with customers (via email or call) to identify root causes and resolve outstanding account issues.
Min 2 years of experience in understanding the O2C process, specifically the cash application process, including research and application of unapplied cash, account reconciliation, and processing customer emails related to remittance advice.
Preferred Qualifications
Bachelor's degree in mathematics, engineering, statistics, computer science, business administration or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate
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