Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 40000 + assortments / products to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 120+ cities across India and plans to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.
Job Summary:
The primary responsibility of the Senior Executive - Ethics & Integrity is to provide oversight in line with company policies and report directly to the Ethics and Integrity [E&I] Team at Swiggy. This role requires cross-functional collaboration with stakeholders and active involvement in Investigations for the Company.
Key Responsibilities:
Investigation
Timely updating and completion of regional level investigations [including conducting interviews] and submission of reports to E&I. Investigations [for on-roll employees] will include regional level theft or fraud.
Perform and manage investigations [for on-roll employees] into theft, fraud and other incidents, ensuring compliance with company policies and legal requirements
Review the loss matrices as per investigations conducted and prepare a root cause/action plan along with the Key stakeholders.
Maintain accurate records of incidents and investigations of on-roll employees
Liaise / assist in interactions with law enforcement agencies when necessary.
Reviewing the on-roll IR investigation report and monitoring the closure of action items.
Dipstick Audits
Conducting periodic audits and suggesting changes to control posture where required
Ensure compliance with Standard Operating Procedures [SOPs] through periodic on-ground audits.
Monitor operations to detect and prevent potential breaches.
Review the dipstick audit and prepare a root cause/action plan along with the Key stakeholders.
Process Improvement
Effectively partner with Ops and cross-functional teams to evaluate business processes around inventory protection
Follow-up and completion of preventive actions with regards to concern areas
Surveillance and Monitoring
Conduct regular visits to warehouses and PODs to ensure protocols and guidelines are followed.
Investigate [for on-roll employees] and report breaches, thefts and other incidents promptly.
Qualifications and Experience
Required Qualifications
Graduation with a minimum of 3-4 years of experience in Investigations and Inventory Management
University degree level or equivalent through experience and professional certification
Minimum of 3 years in law enforcement or related professions
Experience in managing or coordinating investigations and audits
Effective communication skills
Proficient in English and a local language based on the Job location
Ability to multi-task and work in a dynamic, fast-paced environment.
Desired Qualification
A certification in the relevant domain would be preferred.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law.
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