Program Manager, UKI Compliance Ops

About The Role Reporting into the Compliance & Access Operations team, this role manages the execution of key programs within UKI Compliance Ops. You'll ensure initiatives are delivered effectively and drive alignment across teams.

Key objectives -

• Ensure docs compliance as per prevailing norms/ regulations in the UK
• Establish Docs processing standards and execute on Regops policy/ vision for docs compliance

What You'll Do

• Rollout & optimization of doc approval tech solutions (auto-transcription, auto-fetch, auto-adjudication)
• Ensure quality & efficiency of BPO doc approval operations; communication channels with GSO/ BPO
• Manage program milestones, deliverables, and timelines
• Coordinate with stakeholders to ensure requirements are understood and met
• Track key metrics and communicate progress to XFN partners
• Identify blockers, assess impact, and drive resolution
• Maintain documentation and ensure smooth handoffs to partner teams
• Partner with Program Managers/Program Specialists and cross-functional teams to advance programmatic and operational goals while fostering continuous improvement

Basic Qualifications

• Versatile expertise in business strategy, technology, program management, and cross-functional leadership.
• A track record of leading high-visibility projects within large organizations.
• Passionate about enhancing user experience while ensuring compliance, backed by a solid technical foundation, exceptional product judgment, and an innovative mindset.
• Excellent communication skills, capable of articulating complex ideas clearly and persuasively.
• Brings 6-8 years of experience in technology, consulting, operations, or similar agile, project-based environments, showing significant impact.
• Demonstrates leadership through vision, excellence, and the ability to inspire trust and collaboration.
• Committed to quality, customer-first thinking, and continuous personal and professional development.
• Skilled in data-driven decision-making, with strong analytical and problem-solving abilities.
• Proven track record in operational excellence, project management, and stakeholder management.
• Resilient, positive, and deeply customer-focused.

Preferred Qualifications

• Experience includes Customer Support, Automation, and/or Design Thinking.
• Knowledge of SQL, enabling you to leverage data more effectively in your decision-making process.