Supply Chain Orchestration Knowledge Expert

Company overview: TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Position Overview The Supply Chain Orchestration Knowledge Expert is a domain and subject matter expert responsible for developing, structuring, and maintaining the messaging and positioning and subsequent knowledge artifacts that power TraceLink’s Agentic Orchestration Solutions (AOS) go-to-market execution, field team enablement campaigns, and AI-driven experiences for both the customer personas and TraceLink field teams.

Each Supply Chain Orchestration Knowledge Expert serves as the global owner of a supply chain orchestration domain—such as Manufacturing, Commerce, Logistics, or Transportation—and builds the messaging and positioning frameworks, insights, and artifacts that support executive-level conversations across all relevant customer segments.

This is a unique role combining industry analysis, supply chain orchestration, product expertise with strategic storytelling, knowledge artifact creation, and curation for executive buyer experiences.

Responsibilities :

Supply Chain Orchestration Domain Expertise

• Serve as TraceLink’s subject-matter expert for a specific supply chain orchestration supporting Product Marketing, Demand Gen, Content, Sales Enablement, and Sales
• Build a deep understanding of end-to-end processes, personas, pain points, business value, and the life sciences and healthcare supply chains ecosystem.
• Participate in select cross-functional teams and executive engagements as required.

Strategic Narratives, Messaging, and Positioning

• Develop strategic narratives, messaging, and positioning of TraceLink products and solutions targeting executive personas - specifically the CIO.
• Create and maintain competitive differentiation and positioning against alternative solutions.
• Continuously monitor the effectiveness of messaging through routine engagement with field teams, customers, and prospects.

AI and LLM Buying Experiences

• Build and maintain an LLM-ready messaging framework with modular, metadata-tagged positioning and value narratives.
• Ensure taxonomy alignment and version control so messaging remains consistent, current, and easily ingested by the LLM.
• Curate and govern the product and industry knowledge corpus to deliver accurate, compliant, and authoritative model outputs.
• Design executive-ready LLM experiences using prompt patterns, scenarios, and value-story templates for internal enablement and external buyer interactions.

Deliverables and Key Knowledge Artifacts

• Create and maintain a standard set of knowledge artifacts that inform and drive the executive interactions, field team enablement, and LLM-driven experiences, including but not limited to:

• Domain Messaging & Positioning Playbook capturing value pillars, executive narratives, persona messaging, and competitive differentiation.
• LLM-Ready Messaging Framework & Metadata Schema defining modular message objects, taxonomies, and canonical terminology for model ingestion.
• Curated Knowledge Corpus Library, including process maps, capability descriptions, deal reviews, win stories, case studies, industry insights, and glossary of terms.
• Executive Buyer Narrative Decks tailored for CIO, COO, and VP-level personas with business cases, ROI framing, and transformation stories.
• Competitive Landscape & Differentiation Dossiers analyzing alternative solutions with scenario-based differentiation and objection-handling modules.
• LLM Prompt Patterns, Conversation Flows, and Experience Blueprints enabling consistent, high-credibility internal and external AI-driven interactions.
• Field Enablement Knowledge Packs providing talk tracks, use-case stories, objection handling, value frameworks, and LLM-powered microlearning assets.

Skills And Qualifications

• 3 - 5 years in a product management, product marketing, solution consulting, or analyst roles with a specific focus on life sciences manufacturing, logistics, and/or adjacent roles.
• Exceptional writing and presentation skills, especially for senior executive audiences.
• Ability to create clear, structured narratives from ambiguous or highly technical information.
• Experience producing content such as briefs, whitepapers, frameworks, or strategic analyses.
• Ability to develop insights, messaging, positioning, and competitive analyses that support commercial teams.
• Familiarity with large language models (LLMs), conversational AI, or retrieval-augmented systems.
• Experience in structuring and tagging content for AI/ML consumption is a plus.
• Ability to work cross-functionally with Product, Marketing, Sales, Solution Consulting, Value Engineering, and Services teams.

Education: Bachelor’s degree or equivalent professional experience required.

Travel: Ability to travel up to 25-40% as required by business needs.

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