Infosys is seeking an
Application Support Associate;
you will provide support to consulting and technical teams by contributing to various stages of telecom network implementation and network maintenance life cycle. You will assist the team by providing network maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.
Basic Qualifications
This position is based in Richardson, TX. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.
High school diploma/GED or equivalent educational qualification.
At least 0-1 years of Information Technology experience
Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions
Exposure to computer operating skills
Attention to detail and problem-solving abilities.
Conduct Application Support in a production environment.
Responsible for troubleshooting and resolving issues in production applications.
Ensure availability, stability, and performance of business‑critical applications by providing first‑level technical support and coordinating with Senior Engineers and Development Teams for complex issues.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Responsibilities Include But Not Limited To
Work on ServiceNow incidents within defined SLA's.
Perform basic log analysis to identify error patterns.
Work closely with L3 teams for unresolved or critical issues.
Provide timely updates to stakeholders and business users.
Handle service requests, access management, and minor configuration updates.
Maintain professional communication and track tickets to closure.
Support deployment activities, release validation, and post‑deployment checks.
Create and update SOPs, runbooks, and knowledge-base articles.
Document incidents, root causes, and resolutions in ticketing systems (ServiceNow).
Hands-on troubleshooting skills to independently perform analysis and support of complex midrange application environments.
Working hours: Ready to work 24x7 (365 days) rotational shifts including weekends and holidays.
Preferred Qualifications
Working knowledge of SQL queries for checking and updating application data.
Knowledge of Linux, Unix, and Windows operating systems and strong experience with script writing.
Good if exposure to Service NOW ticketing tools.
Good knowledge of MS Office Suite (Outlook, Teams, SharePoint, Excel, Power Point).
Strong troubleshooting skills to independently perform analysis and support of complex midrange application environments.
Ability to learn quickly and work under pressure.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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