Service Desk Support Analyst
Accenture•Austin, TX
fulltime
Information Technology
1+ years
We are currently looking for a Service Desk Support Analyst. Our team supports a leading client in the technology sector by partnering closely with their Social Responsibility department to advance community-focused initiatives. We manage operational processes that facilitate the distribution of cash grants to nonprofit organizations, helping fund a wide range of meaningful causes. Through this work, the team plays a vital role in enabling the client’s broader mission to drive positive social impact at scale.
Responsibilities if the Service Desk Support Analyst may include:
Handles escalations for the Payment Operations Team.
Issue resolution over grants payments.
Manages operational tasks for the program, such as budget management, queue management, and data analysis.
Managing processes on a transactional level, along with sharing guidance for requisitions and invoicing.
Deliver any assigned adhoc tasks within SLA
Collaborate globally to achieve targets on throughout and accuracy,
Partner with the client to maintain up-to-date documentation including SOPs.
Handle legal triaging to manage contract types.
Assist in review, and execute a wide range of agreements and contracts.
Identify and flag any ambiguous, omitted, or potentially inaccurate contract drafts.
Conduct thorough risk assessments of contract terms and conditions to identify potential liabilities, compliance issues, or unfavorable clauses as per client directive.
Ensure all contracts comply with applicable local, national, and international laws, regulations and international standards.
Basic Qualifications:
Preferred Qualifications:
Hands on experience with managing purchase orders, requisitions, and invoices
Finance/quantitative background
Metrics design and data visualization skills
Legal awareness or expertise.
Professional Skills Requirements:
Must be a clear communicator, with attention to detail.
Ability to manage complex projects
Ability to handle large data sets
Excellent verbal and written communication skills
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 02/13/2026 and open for at least 3 days.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Hourly Salary Range
California $23.13 to $48.13
Cleveland $21.39 to $38.51
Colorado $23.13 to $41.59
District of Columbia $24.62 to $44.28
Illinois $21.39 to $41.59
Maryland $23.13 to $41.59
Massachusetts $23.13 to $44.28
Minnesota $23.13 to $41.59
New York $21.39 to $48.13
New Jersey $24.62 to $48.13
Washington $24.62 to $44.28
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