About Yulu
Yulu is India’s largest shared electric mobility-as- service company. Yulu’s mission is to reduce traffic congestion and air pollution by running smart, shared, and small-sized electric vehicles. Yulu is led by a mission-driven & seasoned founding team and has won several prestigious awards for its impact and innovation. Yulu is currently enabling daily commuters for short-distance movements and helping gig-workers to deliver goods for the last mile with its eco-friendly rides at pocket-friendly prices, and reducing carbon footprint.
Yulu is excited to welcome people with high integrity, commitment, the ability to collaborate and take ownership, high curiosity, and an appetite for taking intelligent risks. If our mission brings a spark into your eyes and if you’d like to join a passionate team that’s committed to transforming how people commute, work, and explore their cities, come join the #Unstoppable Yulu tribe!
Stay updated on the latest news from Yulu at https://
www.yulu.bike/newsroom
and our website, https://
www.yulu.bike/.
About the Role
The Program Manager – R&M will own the end-to-end operational health of our vehicle repair and maintenance ecosystem across all cities. This is a high-impact, cross-functional role that sits at the intersection of data, field operations, and people management — requiring someone who can drive structured programs, influence without authority, and translate ground-level insights into measurable outcomes.
Key Responsibilities
Fault Rate Management
- Track and analyze daily fault rates at the city, part, and cluster level, identifying trends and root causes for recurring failures.
- Partner closely with R&M leads in each city to design and execute targeted action plans that drive sustained reduction in fault rates.
- Build and maintain reporting frameworks that provide real-time visibility to relevant stakeholders.
Mechanic Productivity & Workforce Performance
- Monitor mechanic productivity on a daily basis across cities and workshops, with granular visibility into day vs. night shifts and new vs. experienced mechanic cohorts.
- Collaborate with R&M leads, workshop in-charges, and senior mechanics to identify performance gaps and drive structured improvement initiatives.
- Develop benchmarks and productivity standards, and create feedback loops that accelerate skill development among newer mechanics.
Quality SOP Enforcement
- Drive enforcement of quality SOPs across all critical repair categories — including brake systems, suspensions, battery buckets, and other part repairs.
- Conduct and coordinate regular audits and checks with R&M leads, workshop in-charges, and senior mechanics to ensure SOP adherence.
- Lead structured review discussions to surface SOP gaps, update standards based on field learnings, and institutionalize best practices across the network.
MTTF (Mean Time to Failure) Improvement
- Track MTTF at the city level on a weekly and monthly basis, building trend analyses that inform targeted R&M interventions.
- Work with R&M leads and workshop in-charges to diagnose failure patterns, prioritize high-impact fixes, and measure the effectiveness of improvement initiatives over time.
Resource Planning & Infrastructure Management
- Coordinate with R&M leads and city heads to ensure the right staffing levels across all workshops — including proactive planning for attritions and ramp-ups.
- Oversee the availability, adequacy, and audit of critical workshop infrastructure, including bike lifts and repair tools.
- Anticipate resource bottlenecks and work cross-functionally to resolve them before they impact operations.
What We're Looking For
Experience
- 3–5 years of experience in operations, program management, or fleet/automotive maintenance — preferably in a fast-paced, multi-location environment.
- Prior experience working with field teams and managing cross-city programs is strongly preferred.
Skills & Competencies
- Strong analytical mindset with the ability to work with daily operational data and translate it into actionable insights.
- Excellent stakeholder management skills — comfortable influencing R&M leads, workshop in-charges, city heads, and senior mechanics.
- Structured problem-solving approach with a bias for execution and follow-through.
- Familiarity with maintenance operations, vehicle systems, or manufacturing SOPs is a plus.
- Proficiency in Excel/Google Sheets; experience with dashboards or BI tools is an advantage.
Attributes
- High ownership and accountability — this role directly impacts fleet uptime and customer experience.
- Comfortable operating in ambiguous, fast-moving environments with multiple competing priorities.
- Strong communication skills — able to engage credibly with both field teams and senior leadership.
Key Interfaces
- R&M Leads (City Level)
- Workshop In-charges
- Senior Mechanics
- City Heads
- Central Operations & Analytics Teams
