Front Office Executive

JLL•Bengaluru, Karnataka, India

fulltime

Business Development and Sales

0+ years

About the role

Position (FOE)

Business Unit IFM

Reporting to Facility Manager

Working Location Client Site – Oracle Office

Role Summary The Front Office Executive (FOE) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest. As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. FOE’s maintain smooth operations by providing administrative support and execution of duties to the highest standards.

Responsibilities

Create a comfortable, welcoming, and hospitable experience for employees and their guest.
Boost agility in the workplace by managing up-to-date visitor information.
Handle internal & external calls and correspondence. All calls, queries and questions to be answered promptly and in an appropriate manner at all times
Tactful in dealing with difficult customers/client and strive to minimize any escalation cases
Maintain Visitor registers and assist with Visitor Access Passes as required for events
Anticipate client needs through observation to create memorable experiences.
Ensure proper housekeeping within the reception areas.
Commitment and Attitude - To work in harmonious relationship with co-workers and to learn good decision making while working under pressure.
Management Reporting - Complete, accurate and timely submission of Monthly Reports (where applicable) to Manager
Adhoc responsibilities assigned by Facilities Manager.
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Foster a sense of community and create happiness at work for our team, our client, and their guest.
Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
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Provide personable and efficient visitor registration services.
Ensure regulatory compliance in managing visitor access through clients
Visitor Management Systems (VMS).
Enhance safety and security of our client’s facility by management of visitor movement.
Execute emergency response plan to ensure safety of client and guest when necessary.

Requirements undefined

Personal Effectiveness

Ability to meet tight schedules and deliver high quality of work

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About JLL

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