Senior Technical Training Specialist

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role We are looking for a Senior Technical Trainer to join our Product Management team.

This is a hybrid role based in or around any Zscaler office location in India, reporting to the APJ Delivery Leader. The core responsibility of this position is to provide technical instruction on Zscaler products and solutions. This training is delivered to a diverse audience, including Zscaler customers, partners, and participants in the Cyber Academic Alliance program.

What You’ll Do (Role Expectations)

• Deliver high-impact technical instruction on Zscaler products and solutions to a diverse audience including customers, partners, and Cyber Academic Alliance participants
• Configure and troubleshoot complex Zscaler training environments, including the Zero Trust Exchange Platform and Cloud Protection (ZCP) solutions
• Drive operational efficiency by managing class rosters, tracking attendance, and analyzing post-class survey data
• Provide expert support and technical assistance to students to ensure successful learning outcomes
• Partner with content teams to review new courseware and rigorously test hands-on training exercises

Who You Are (Success Profile)

• You act like an owner, navigating seamlessly between high-level strategy and hands-on execution while operating with total integrity.
• You are a problem-solver who is energized by finding solutions to hard challenges that deliver the biggest impact.
• You are a high-trust collaborator who embraces our challenge culture by giving and receiving candid feedback to earn trust and drive teamwork.
• You are a learner with a growth mindset, actively seeking feedback to become a better partner and a stronger teammate.
• You are customer-obsessed, building deep empathy for internal and external customers to anchor every decision in solving their real-world problems.

What We’re Looking For (Minimum Qualifications)

• 5+ years of experience in technical training
• Bachelor’s degree in a technology major with a minor in communications, or equivalent technical/communications certifications
• Excellent oral, written, analytical, and organizational skills
• Demonstrated capability to work independently and as an effective team contributor
• High attention to detail with the ability to tailor technical training to a variety of target audiences

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with Cloud Security, Firewalls, Proxy, and EndPoint Security solutions
• Possession of industry-recognized certifications such as CEH, CISSP, or CISM

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Benefits Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.