Plan Implementation Sr. Representative - Evernorth - Remote

Role Summary The roles and responsibilities of this department include but are not limited to: responsible for the management of provider demographic and reimbursement data for Client Specific Networks Responsible for timely reporting back to the client contact; work with internal matrix partners to ensure the Cigna provider systems are accurate for claim processing and directories if applicable. Participate in Provider Loading projects as needed to support Cigna efforts.

Responsibilities

• Selects, implements, and loads the system applications that administer managed care contract provisions
• Coordinates implementation and verification of the loading of fee schedules
• Creates and maintains networks and delivery systems in provider file system
• Responsible for successfully managing the tasks associated with the implementation of new networks
• Responsible for the interpretation, analysis and definition of all CSN contracts, including but not limited to fee schedules, stop loss provisions, per diems and DRG's ASC Groupers
• Works closely with the Business Intelligence team for automation of new and existing networks
• Position will be accountable for all aspects of network data management
• Reviews, researches, and investigates root cause for claim and fallout issues using iTrack, CPF, Proclaim, Stand Alone NetworX Pricer, and Facets, as necessary.
• Performs root cause analysis and individual outreach resolution using Market Specifics, Market Guidebooks, loading instructions, training manuals, and databases/systems
• Maintains current provider data to ensure the quality of the network
• Acts as the initial point of contact for research and resolution of claim issues
• Audits the accuracy of data to ensure all systems are in sync for data integrity.
• Ensures Load of provider data in multiple Cigna systems including CPF/PWB, Facets and Proclaim.
• Acts as a Subject Matter Expert and initiates process improvement projects where appropriate
• Identifies opportunities to automate work as needed
• Adheres to production and quality standards
• Communicates practitioner and vendor demographic / reimbursement setups to matrix partners
• Identifies opportunities for improvement in processes and workflows, as well as volume reduction opportunities.

The Ideal Candidate Will Offer

• High School Diploma or GED required
• Experience working with Proclaim or HCPM or CPF (Cigna specific system) highly preferred.
• Proficiency with MS Office to include Access and/or Excel (pivot tables, compares, etc.) preferred
• Experience with root-cause analysis and recommending solutions is required
• Strong technical and analytical skills
• Ability to work independently while managing multiple tasks and meeting deadlines.
• Strong investigative and decision-making skills.
• Proven skills in data management accuracy.
• Excellent written and verbal communication skills

Critical Competencies

• Strong knowledge of E2E processes and systems; Critical-thinking; Priority Setting; Organizing; Responsive; Informing and Customer Focus

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 25 - 37 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.