(USA) Operations Manager

Position Summary...

What you'll do...The Operations Manager supports the Store Manager in leading store operations, driving financial performance, developing associates, and delivering an exceptional customer experience. This role ensures operational excellence, fosters a culture of belonging, and strengthens community relationships while upholding company standards of ethics and integrity. Key Responsibilities

Community Engagement & Corporate Responsibility

• Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community.
• Establishes and maintains relationships with key individuals and groups in the community.
• Represents the company to external organizations.
• Champions company-sponsored programs, events, sustainability efforts, and belonging initiatives to associates, customers, and the local community.

Operational Excellence & Compliance

• Ensures compliance with company policies and procedures by holding associates accountable and analyzing operational reports.
• Implements and monitors asset protection and safety controls.
• Maintains quality assurance standards and oversees operational and safety reviews.
• Develops and implements action plans to correct deficiencies.
• Provides direction and guidance on executing company programs and strategic initiatives.

Associate Leadership & Development

• Provides supervision and development opportunities for associates by hiring, training, mentoring, and actively listening.
• Assigns duties, sets clear performance expectations, and communicates consistently and effectively.
• Evaluates performance, provides recognition, and delivers timely, constructive feedback (including “tour to teach”).
• Fosters a culture of belonging by promoting respect, collaboration, and an environment where all associates feel valued and supported.
• Encourages continuous learning and professional growth to achieve business goals.

Customer Experience

• Models and demonstrates exceptional customer service standards by following and reinforcing the One Best Way (OBW) service model.
• Manages and supports customer service initiatives.
• Ensures customer needs, complaints, and issues are resolved promptly and effectively.
• Develops and implements action plans to improve service quality.
• Provides leadership in process improvement to enhance the overall customer experience.

Financial Performance & Business Strategy

• Assists the Store Manager in driving financial performance by ensuring sales and profit goals are achieved.
• Reviews and evaluates Profit & Loss (P&L) statements.
• Helps control expenses to ensure alignment with sales performance.
• Develops and implements plans to address financial deficiencies.
• Analyzes economic trends and community needs to support budgeting and forecasting efforts.

Execution & Strategic Alignment

• Coordinates and oversees job-related activities and assignments.
• Builds strong relationships with key stakeholders.
• Identifies and communicates goals and objectives clearly.
• Builds accountability and measures progress toward results.
• Identifies improvement opportunities and demonstrates adaptability in a changing environment.

Ethics, Integrity & Company Standards

• Ensures compliance with company policies, mission, values, and standards of ethics and integrity.
• Implements related action plans and supports the Open Door Policy.
• Provides direction and guidance on applying policies in daily business processes and practices.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart. The annual salary range for this position is $65,000.00 - $80,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Regional Pay Zone (RPZ) (based on location)
• Complex Structure (based on external factors that create challenges)

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State Pay Differential:

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This job has an additional differential to meet legislative requirements, where applicable.

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Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Supervising Associates - 20+

Primary Location...

5401 PALMER CROSSING CIR, SARASOTA, FL 34233-3208, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.