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Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers within Mid Market sector. You will be responsible for helping our customers effectively engage with our solutions (Talent & Learning) You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success.
Responsibilities{{:}}
- Researches Customer’s business and prepares thoughtful questions and insights in advance of customer meetings
- Asks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detail
- Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organization
- Shifts communication style and content to fit the needs of different stakeholders
- Leads with Solutions, not products, when making recommendations aligned to Customer objectives
- Sells with Integrity
- Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together
- Thinks commercially and applies business acumen when crafting & negotiating commercial agreements
- Uses data and insights to support investment recommendations or overcome customer objections
- Proactively mitigates churn risk by adopting a smart, customer-centric approach
- Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI
- Drives Customer growth by proactively identifying opportunities to deliver greater customer value
- Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens
- Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
- Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success
- Practices humility and asks for help from colleagues when faced with a challenge or unknown
- Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
- Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles
Qualifications
Basic Qualifications{{:}}
- 5+ years of relevant applicable sales experience
Preferred Qualifications{{:}}
- Bachelor’s degree in a relevant field
- Experience with SaaS opportunities and CRM platforms
- Knowledge of software contract terms and conditions with the ability to create fair transactions
- Experience carrying a revenue target with the ability to develop compelling strategies that deliver results
- Strong communication, negotiation and forecasting skills
- Ability to gather and use data to inform decision making and persuade others
- Ability to assess business opportunities and read prospective buyers
- Ability to orchestrate the closure of business with an accurate understanding of prospect needs
Suggested Skills{{:}}
- Forecasting
- Negotiation skills
- Communication skills
Additional Information
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https{{:}}//legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants{{:}} https{{:}}//legal.linkedin.com/candidate-portal.