The Opportunity

The UX Researcher (Program & Practice focus), is a full-stack researcher whose purview spans strategic research, cross-portfolio insights, and the systems that support a mature research organization. In this role, you will conduct mixed-methods research, identify trends across the product portfolio, and analyze participant and recruiting patterns to drive improvements in research quality, standards, and user access. You will act as a force multiplier for the team—enabling consistency, efficiency, and strategic alignment across all research functions.

This role is based in Raleigh, NC and no relocation support will be given.

What You Will Do

Conduct evaluative and generative studies within specific product areas, delivering rapid insights to support design and engineering sprints.
Partner with embedded UX Researchers and execute recurring research cycles according to established protocols, ensuring the steady collection of high-quality data for the evidence base.
Apply and test new methodologies in the field, providing feedback on "playbook" usability and documenting workflows for team adoption.
Execute end-to-end participant recruitment and screening, utilizing database insights to optimize sample representation; upholding rigorous standards for data integrity and participant 'freshness' to ensure every study is backed by a reliable and diverse evidence base.
Utilize and monitor AI synthesis tools in daily analysis workflows, validating AI outputs against human insights to ensure accuracy and ethical standards.

What You Will Bring

Ability to work Hybrid in Raleigh NC.
Ability to conduct foundational and usability studies (moderated and unmoderated) that keep pace with rapid sprint cycles.
Ability to pilot, refine, and document new research methodologies and "playbooks" to scale best practices across the team.
Proficiency in monitoring database analytics to track demographic gaps, ensuring a diverse and representative participant pool for long-term study reliability.
Strong collaboration skills and willingness to work with senior researchers to improve practice maturity.

The salary range for this position is $96,440.00 - $154,190.00. Actual offer will be based on your qualifications.

Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.