TOM Area Manager, EMA5

Description At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and dependable people. Amazon is seeking Transportation Area Managers to work throughout the country. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.

Responsibilities Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department. Key responsibilities include:

• Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas
• Streamline logistics in the operation through the implementation of standard work and team leadership
• Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates
• Proactively identify and lead process improvement initiatives and Lean tools

Key job responsibilities

Operational Leadership

• Own all yard operations including TOM FC Operations, Hostler Duties, and Guard Shack Operations
• Delegate supervision of different shifts to TOM Leads (TLs), who manage operations during off-core hours
• Ensure proper training and address team needs so associates can focus on their jobs
• Streamline logistics through implementation of standard work and team leadership

Core Focus Areas

• Safety: Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
• Quality: Partner with Fulfillment Leadership on quality metrics and root cause analysis
• Customer Experience: Relentlessly pursue opportunities to exceed customer expectations
• Productivity: Optimize team performance and operational efficiency

Strategic Initiatives

• Lead change at light speed and drive innovation
• Proactively identify and lead process improvement initiatives using Lean tools
• Generate ideas and implement solutions to drive intelligent business decisions
• Guide automation and analytics to eliminate manual tasks
• Manage equipment efficiently by improving throughput and utilization

A day in the life

The day will start with a review of site key transportation metrics – the lifeblood of our operations: Safety Yard Events and On Time Departure [OTD]. OTD, the critical measure of how efficiently we're moving packages through our network. After that you will be ready to go into the Gemba Walk and Daily Dive Deep Meetings in your site.

As a TOM professional, you'll play a pivotal role in driving Amazon's logistics evolution – shaping the way goods move, empowering our people, and delivering exceptional experiences for our customers.

Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

Basic Qualifications

• Experience in people management
• Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
• Experience using data to influence business decisions
• Experience in English-language communication skills, both written and verbal
• A degree

Preferred Qualifications

• Bachelor's degree, or a Master's degree and experience working for Amazon or any Amazon subsidiary or affiliate
• Knowledge of Lean, Six Sigma and Kaizen techniques
• Experience within a distribution center, logistics, or manufacturing environment
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon UK Services Ltd.

Job ID: A10387093