Chief of Staff Manager (Manager Assistant)
American Express•London, England, UK
fulltime
Other
5+ years
At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The vision for the Colleague Experience Group (CEG) at American Express is to provide the best colleague experience to fuel growth. We’ll achieve this by attracting, developing, and engaging a future-ready workforce and delivering a differentiated value proposition that enables all colleagues to be and deliver their best.
Talent Acquisition (TA) sources and hires top talent for American Express around the world. The function, with approximately 500 colleagues, supports early career, experienced, and executive hiring, as well as our New to Blue onboarding experience.
The Manager Assistant (MA) – serving as Chief of Staff to the VP, Talent Acquisition – is a strategic and high-impact role. This individual will act as a trusted advisor and thought partner to the VP and TA Leadership Team, helping shape priorities, challenge thinking, and translate vision into action.
This role requires a strong strategic and analytical thinker who can bring structure to complexity, anticipate needs, connect dots across the enterprise, and influence outcomes without direct authority. The MA will operate as a critical partner to leadership — driving alignment, elevating decision quality, and ensuring the function executes with focus and impact. The role also owns executive communications, budget governance, colleague engagement, and oversight of annual performance and compensation processes. This is a highly visible position with broad exposure across the Colleague Experience Group (CEG), business leaders, and key enterprise partners.
Key Responsibilities:
Strategic Advisory & Executive Partnership
Executive Office & Operational Leadership
Communication & Influence
Talent & Engagement Leadership
Qualifications:
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.