Senior Manager, B2B Fulfillment Operations

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE Senior Manager, B2B Fulfillment Operations We’re looking for a Senior Manager, B2B Fulfillment Operations to build and scale Quince’s dedicated B2B fulfillment and in-house decoration operations during a critical growth phase. Our B2B business sells bulk quantities of blank and customized Quince products for corporate swag and uniforms, and is scaling from mid eight-figure GMV today to nine-figure GMV in 2026.

In this role, you will build and optimize end-to-end B2B fulfillment and decoration workflows across Los Angeles and Hong Kong, taking operations from 0 to 1 and beyond. You will lead multi-site teams, define scalable processes, and partner closely with Engineering, the Decoration Program Lead, and cross-functional stakeholders to create a high-performance, multi-tenant fulfillment capability. This role is based in Los Angeles. Success in this position means launching and scaling a dedicated B2B fulfillment engine that delivers 99%+ on-time and quality performance, drives continuous cost efficiency, and enables Quince to expand its B2B offering with operational excellence.

Responsibilities

• Build and scale the B2B fulfillment operation in Los Angeles, standing up a new warehouse workflow and in-house decoration capability from the ground up.
• Launch and scale an in-house decoration facility capable of processing 10,000+ units per day within six months.
• Oversee and expand the Hong Kong customization operation, scaling throughput while ensuring quality, consistency, and cost discipline.
• Design and implement a dedicated B2B fulfillment process distinct from D2C, including inventory storage, picking, packing, and decoration workflows.
• Lead and optimize in-house decoration operations (embroidery, screen-printing), managing on-site operations leaders.
• Execute multi-tenant fulfillment operations to enable distinct packaging, value-added services, and future fulfillment-as-a-service capabilities.
• Partner closely with Engineering to define and implement WMS and OMS requirements that support B2B complexity and scale.
• Drive continuous improvement across labor productivity, throughput, quality, cost, and on-time delivery.
• Define and track operational KPIs, including on-time delivery, quality assurance, shrinkage, same-day fulfillment, and unit economics (pick/pack/decoration cost per unit).
• Lead capacity planning across labor and space as facilities scale from ~10K to 50K+ square feet and from 0 to 20K+ units per day.
• Establish operating rhythms, reporting cadences, and scorecards to support rapid growth and operational excellence.

This role directly manages:

• Hong Kong Operations Manager (decoration operations)
• Los Angeles Operations Manager (to be hired; US decoration operations)

Qualifications Required:

• Proven experience building and scaling B2B warehouse or fulfillment operations in a high-growth environment.
• Experience managing operational budgets and negotiating with vendors and service providers.
• Experience overseeing multiple facilities, including rapidly scaling 10K–50K sq ft sites.
• Deep understanding of warehouse operations from frontline workflows to WMS/OMS systems integration.
• Strong systems thinker with experience partnering closely with Engineering on technical requirements.
• Hands-on operator with the ability to design scalable processes while managing daily execution.
• Comfortable working on-site in a warehouse environment five days per week.
• Strong focus on quality, customer experience, and on-time delivery performance.

Preferred:

• Experience managing operations across multiple countries.
• Experience with value-added services such as decoration, kitting, customization, or contract finishing.
• Experience building or scaling multi-tenant fulfillment models.
• Strong background in continuous improvement and unit economics optimization.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $160,000 USD - $220,000 USD

WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.