Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Director, Product Integration
Director, Product Integration
Global Product Enablement – Global Customer Delivery & Care
Purpose of the Global Product Enablement Team
The Global Product Enablement (GPE) team resides within Global Customer Delivery & Care (GCD&C) and supports end-to-end product readiness and operational enablement across Mastercard’s product portfolio worldwide.
With a focus on new and evolving products and services, the team collaborates with Product owners, Engineering teams, and regional delivery and support organizations to ensure solutions are ready for successful customer implementation at scale.
This includes ensuring that the required implementation guidance, documentation, tools, operational processes, and enablement materials are in place for regional delivery teams before capabilities are broadly commercialized.
The team plays a key role in ensuring Mastercard products can be implemented consistently across regions, enabling strong customer outcomes while reducing delivery friction and operational risk.
Purpose of the Role
Product Integrators ensure a scalable and consistent implementation model for Mastercard’s products by defining the operational readiness, implementation frameworks, and enablement materials required by regional delivery teams. Working at the intersection of Product, Engineering, and Customer Delivery, the role translates product capabilities into scalable implementation models, enablement frameworks, and operational guidance that enable efficient and reliable customer implementations globally.
Early engagement with internal business partners ensures a clear understanding of:
This proactive enablement helps prevent customer implementation delays, production failures, and misalignment between product capabilities and customer expectations.
This role operates as a subject matter expert and enablement architect for a defined product area, helping ensure new capabilities can be delivered and supported effectively by regional teams around the world.
Role
All About You Essential knowledge, skills, and experience
Desirable Or Additional Capabilities
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
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