Business Analyst, RBS : Cost to Serve
Amazon•Chennai, Tamil Nadu, India
fulltime
Strategy/Planning, Analyst, and Information Technology
3+ years
Description About Amazon
Amazon strives to be Earth’s most customer-centric company, where customers can find and discover anything they want to buy online. Through continuous innovation in selection, convenience, and low prices, Amazon has grown from an online bookstore into a global e-commerce and technology leader. Our teams build solutions that improve how customers shop, how sellers grow, and how our global supply chain operates.
About Retail Business Services (RBS) RBS strengthens Amazon’s retail engine by driving standardization, improving process quality, and reducing defects across global marketplaces. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon’s systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience.
About Cost To Serve (CtS) CtS is a specialized organization within RBS focused on improving Amazon’s per-unit economics across the global supply chain. CtS operates on two pillars: defect identification and defect elimination, and partners with WW Operations, Finance, Returns, Concessions, and abuse-related programs to uncover true cost drivers and remove them systematically. The team builds mechanisms that improve cost predictability, strengthen upstream defect visibility, and enable consistent governance across high-impact cost categories, contributing directly to improved Free Cash Flow and scalable business growth.
Are you passionate about solving business challenges at a global scale? Amazon Retail Business Services is looking for an experienced Business Analyst to join our team and help unlock insights which take our business to the next level. The candidate will be excited about understanding and implementing new and repeatable processes to improve our employee global work authorization experiences. They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process. This role requires an individual with excellent analytical abilities as well as business acumen. The candidate knows and values our customers (internal and external) and will work back from the customer to create structured processes for global expansions of work authorization, and help integrate new countries/new acquisitions into the existing program. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions.
Key job responsibilities
Basic Qualifications
Preferred Qualifications
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Company - ADCI - BLR 14 SEZ
Job ID: A10372221