Deputy Manager - Learning Management System Administration

Your Role and Responsibilities:

As an Assistant Manager - Learning Administration, you are responsible for the creation & administration of Learning modules.

Your primary responsibilities include:

• Creating courses/classes via the Learning Administration System (LMS).
• Enrolling learners on classes.
• Modifying course/class data.
• Cancelling courses/classes.

Required Experience:

• Graduate/Postgraduate (MBA HR is preferred) with 10+ years of overall experience handling Learning Administration for any International IT / ITES Company.
• Excellent communication skills in English both oral & written.
• Strong knowledge of MS Excel.
• Ability to pre-empt potential issues and reprioritize work to meet the ever-changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans.
• Ability to think through complex issues and situations and develop robust, well-thought-out solutions that meet the needs of the business.
• Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem-solving and work process improvements.
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization.
• Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to detail
• Teamwork – the ability to work well within the team.
• Should be flexible to work in shifts.

Preferred Skills:

• Ambitious individual who can work under their direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Enhance technical skills by attending educational workshops, reviewing publications etc.