Application Consultant-ServiceNow

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

Your Role And Responsibilities As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for:

Your Primary Responsibilities Include

• Working on the end-to-end feature development and solving challenges faced in the implementation.
• Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined.
• Being eager to learn new technologies and implementing the same in feature development

Preferred Education Master's Degree

Required Technical And Professional Expertise

• Experience in Implementation, and design ServiceNow CSM solutions
• Experience in CSM Application related integration use cases
• Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage
• Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB
• In-depth experience and solutioning capabilities using Scoped Application

Preferred Technical And Professional Experience

• Expertise in ServiceNow ITSM product
• Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server
• Should have CSA, CAD and CIS-ITSM Certifications