Business Process Engineer - Evernorth - Remote

Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. Are you looking for an exciting new role at Cigna focused on engineering, optimizing, and operationalizing processes that support the activation and ongoing performance of emerging solutions in local markets. The Process Engineer partners closely with market teams, segment leadership, and cross‑functional operational partners to design, document, and improve the end‑to‑end processes that enable new IFP deployments and renewals, LocalPlus, HMO, New Business Rates, CSNs, and other initiatives.

Role Responsibilities The Process Engineer is responsible for analyzing current-state workflows, identifying gaps and inefficiencies, developing future-state process designs, and ensuring that all process components integrate seamlessly across functions to deliver scalable, high‑quality market deployments.

• Maintain awareness of evolving strategies and translate strategic direction into aligned process requirements and engineering needs.
• Evaluate market, segment, and product strategies to identify process impacts, capacity constraints, and timeline considerations.
• Lead the creation and documentation of detailed process requirements to ensure accurate and efficient implementation.
• Identify out‑of‑scope capabilities and communicate process limitations and enhancement opportunities to market, segment, and product teams, escalating to the appropriate value stream when needed.
• Continuously assess operational risks, dependencies, and bottlenecks; implement mitigation plans and initiate reengineering where necessary.
• Collaborate with functional process owners to ensure alignment and commitment to process timelines and standards.
• Maintain all process-related documentation, including process maps, SOPs, RACI charts, status reports, and workflow change logs.
• Serve as a key contributor to training, communication, and testing plans by providing process expertise and ensuring adoption of new workflows.
• Coordinate and execute post‑implementation process monitoring, reporting, and traceability to ensure sustainable performance.
• Drive process adjustments and corrective actions to support the closure of post‑implementation issues.
• Integrate lessons learned into future-state process designs and deployment plans.

Qualifications

• Bachelor’s degree or higher strongly preferred or equivalent work experience required.
• 5+ years of experience in healthcare, operations, engineering, or process improvement environment highly preferred.
• Six-Sigma Greenbelt training/certification preferred.
• Strong process engineering and project management skills, including process mapping, workflow optimization, and cross‑functional coordination.
• Demonstrated ability to deliver sustainable process improvements with measurable outcomes.
• Proven ability to lead within a matrix environment, working effectively with internal teams and external partners.
• Key Competencies: Comfort navigating ambiguity, strong analytical and problem‑solving skills, and excellent written and oral communication required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 112,100 - 186,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.