Network/Telecom Systems Analyst 3-IT

Job Summary JOB DESCRIPTION

• Provide advanced operational support for customer workloads on Oracle Cloud Infrastructure (OCI), focused on networking and adjacent cloud components.
• Own complex incident response, problem management, and change execution; drive reliability, scalability, and security across virtual networks and edge connectivity.
• Contribute to and adopt AI-driven tools to improve diagnostics, triage, and workflow automation; proactively identify opportunities to increase efficiency and customer success.
• Mentor team members, advance automation and IaC practices, and collaborate with internal and external stakeholders to deliver a first-class customer experience.
• Role includes participation in a rotational roster and collaboration across time zone.

Responsibilities Key Responsibilities

• Operate and support OCI networking: VCNs, subnets, routing tables, security lists/NSGs, DRG, LPG, internet/NAT/service gateways, Load Balancing, WAF, DNS, Network Firewall, VPN/IPSec, FastConnect.
• Troubleshoot end-to-end connectivity (underlay/overlay), performance, and security issues across multi-VCN, multi-region, and hybrid environments.
• Lead incident response and problem management: triage, root cause analysis, post‑postmortems, and preventive actions; develop and maintain runbooks and KB articles.
• Implement changes safely: maintenance planning, MOPs, change approvals, rollback validation; uphold compliance and security standards.
• Automate operational tasks: IaC (Terraform/Resource Manager), Python/Ansible for config, validation, and remediation; integrate with CI/CD where applicable.
• Monitor and optimize: use OCI Monitoring, Logging, Alarms, Flow Logs, Health Checks; dashboards, alerts, and capacity plans.
• Apply AI/ML tooling (where approved) to accelerate incident pattern detection, anomaly correlation, log analysis, and self-healing workflows; measure impact and iterate.
• Collaborate with stakeholders: customers, product/engineering, security, and vendor support; represent networking in cross-domain designs and reviews.
• Mentor and upskill team members; participate in on-call rotation and provide escalation leadership.
• Participate in a rotational roster/schedule; provide support and coordination across global time zones.

Minimum Qualifications

• 7+ years in network engineering/support roles with strong hands-on troubleshooting and operations.
• Deep knowledge of core networking concepts: TCP/IP, routing (BGP/OSPF), switching/VLANs/VXLAN, NAT, ACLs/NSGs, VPN/IPSec, QoS, load balancing, DNS, DHCP.
• Load balancers: strong hands-on with L4/L7 concepts (TLS termination, health checks, persistence, WAF integration), troubleshooting, and HA design.
• Strong OCI networking experience or equivalent public cloud networking (OCI preferred; AWS/Azure/GCP acceptable with readiness to transition).
• Proficiency with IaC and automation:

• Terraform (OCI provider), OCI CLI/SDK
• Python for tooling, validation, and APIs; Ansible a plus
• Git-based workflows and CI/CD basics

• Security and compliance awareness: Zero Trust concepts, segmentation, encryption, key management basics, logging/forensics hygiene.
• Packet capture and traffic analysis: proficient with tcpdump/tshark/Wireshark; able to decode protocols, follow flows, identify retransmits, loss, and MTU/MSS issues.
• Ability to evaluate, adopt, and contribute to AI-driven tools for ops efficiency (e.g., log/intel assistants, runbook automation, anomaly detection).
• Proven stakeholder management and communication skills; ability to lead complex customer engagements and coordinate across internal teams.
• Experience mentoring peers and junior engineers; strong documentation and knowledge-sharing discipline.
• Must be willing to learn and continuously upskill on AI concepts, tools, and responsible use.
• Containerization and orchestration fundamentals: Docker, Kubernetes (k8s); ability to troubleshoot networking for pods, services, ingress, and egress.
• Familiarity with operating containerized workloads and using IaC/CI/CD to manage cluster networking (e.g., CNI plugins, NetworkPolicies).

Preferred/Bonus Skills

• Broader cloud grasp: compute, storage, and databases (Autonomous DB/Exadata/DB Systems) and their networking dependencies.
• Hybrid connectivity at scale: FastConnect, SD-WAN integrations, HA/DR patterns, multi-region design.
• Observability: advanced log analysis, packet capture, flow analytics, synthetic testing.
• Event-driven automation and self-healing (OCI Events/Functions); experience building or extending AI-based diagnostics or copilots.
• Familiarity with ITIL (Incident/Problem/Change) and regulated environments.
• Certifications: OCI Networking Certified Professional/Specialist; OCI Architect Professional; CCNP/CCIE, JNCIP/JNCIE, security vendor certs; AI/ML fundamentals a plus.

Qualifications Career Level - IC3

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