Procurement Manager

KPMG is seeking experienced Coupa Managers for its Hyderabad location who can join within 30

days.

Years of experience - 10+years

Work Location: Hyderabad

Shifts- Rotational shifts

Work Model - Hybrid

Roles & responsibilities :

The Managed Service Manager is responsible for overseeing the delivery of SaaS products (Coupa / Procure to Pay / SIM (supplier Information Management) / Coupa Integrations / CLMA (Advanced Contract Lifecycle Management) Managed Services to customers. This entails managing a team of solution experts and ensuring that they provide exceptional service to clients. The main duties and responsibilities of this role include:

•Manage a team of solution experts and oversee their work to ensure the highest level of quality in service delivery.

•Develop and maintain strong relationships with clients, ensuring their needs are fully met and their expectations are exceeded.

•Continuously improve processes and methodologies in the delivery of Coupa Managed Services.

•Monitor and report on the performance of the Managed Services team, including metrics such as service level agreements (SLAs), customer satisfaction, and team performance. Provide the metric data to Quality team when ever needed.

•Collaborate with sales teams to identify upsell and cross-sell opportunities with existing clients.

•Work closely with SaaS product (Coupa) teams to ensure knowledge of and compliance with Coupa's best practices, policies, and procedures, also in resolving the priority issues.

•Should manage product release upgrades by conducting impact assessments, testing new features and functionalities, and providing advice to clients..

This role is for you if you have the below

Educational qualifications

•MBA/B.E/B.Tech equivalent from reputed institute.

•The candidate must have a certification in Coupa SIM and Coupa core implementation, certification in Coupa integration is added advantage.

This role is for you if you have the below

Mandatory technical & functional skills

•Prior experience on S2P/P2P SaaS Solution Application support/Managed Service.

•Hands-on experience with Coupa SIM and Coupa integrations . Lead design sessions and collaborate closely with business stakeholders and process leads. Configure, deliver, and test Coupa SIM and Coupa ERP integrations.

Should have experience in managing Incidents , product releases and enhancements that involve integrating with third-party applications