Content Knowledge Manager

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity "FICO is seeking a talented and versatile Content Specialist to join our team. In this role, you'll be instrumental in developing high-impact content that empowers our sales teams and excites our audiences. You'll not only create compelling standard sales assets but also provide crucial custom support for individual sales opportunities"- Hiring Manager

What You'll Contribute

• Own & Maintain Knowledge: Manage and maintain content within the Knowledge Management platform, ensuring assets are current, relevant, well-organized, and easy to find.
• Establish Content Governance & Standards: Define and enforce content standards, tagging, naming conventions, and review cycles to maintain a high-quality, trusted knowledge base.
• Manage the Content Lifecycle: Coordinate content updates, versioning, and archival, proactively retiring outdated or duplicate content.
• Optimize the Knowledge Platform Experience: Continuously improve navigation, search, metadata, and overall usability of the knowledge management platform to drive adoption and discoverability.
• Collaborate & Align: Work cross-functionally with global stakeholders to support new launches, campaigns, and go-to-market initiatives through timely and accurate knowledge updates.
• Drive Continuous Improvement: Track content usage and engagement to identify gaps, redundancies, and opportunities to improve both content quality and structure.
• Educate & Support Contributors: Act as a subject-matter expert for the knowledge management platform features, maintaining awareness, providing guidance, best practices, and training to content contributors and users.
• Platform Oversight: Build and maintain custom pages and digital sales rooms within application.
• Support and maintain the integration between systems ensuring seamless content access and partnering with internal teams to improve adoption.
• Generate and analyse usage reports to track content consumption and effectiveness.
• Partner with vendor to resolve issues and influence new feature enhancements.

What We're Seeking

• 6 years of experience in Knowledge Management, Content Management, Sales Enablement, Marketing Operations, or a related role.
• Hands-on experience managing content in a Knowledge Management or Content Management platform Experience supporting integrations between sales enablement platforms and CRM systems
• Strong understanding of content governance, information architecture, taxonomy, and version control.
• Excellent written and verbal communication skills.
• Strong ability to review, organize, and improve content for clarity, consistency, and usability.
• Proven ability to work effectively in matrixed, cross-functional, and global environments.
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Comfortable working independently with minimal guidance.
• Proactive, structured, and continuously looking for ways to improve processes and user experience.
• Familiarity with sales enablement tools, CRM systems, or marketing platforms.
• Experience defining content governance frameworks and taxonomies.
• Basic understanding of UX or information architecture principles.
• Willingness to work in EMEA or US hours.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy\-policy