Job Description As a member of the Oracle | Opower SaaS Support organization, your focus is to deliver post-sales support and solutions to the Oracle client base while serving as an advocate for their needs. A primary point of contact for clients, you are responsible for facilitating client relationships through resolving technical inquiries and providing advice and assistance to internal Oracle employees on diverse client situations and escalated issues.
Responsibilities About the Job
We are looking for a top-notch Client Support Engineer for our Opower SaaS Client Support team. The Client Support team works within the Oracle | Opower platform, analyzing and using customer data with internally developed tools to support ongoing or expanding utility programs. The team investigates and resolves sophisticated production issues and implements solutions.
Oracle | Opower Client Support Engineers are technically skilled, love working with customers, and have the desire to work with meaningful, large-scale energy efficiency software production systems. You will have the opportunity to collaborate with our utility clients, Implementation Teams, Production Operations, Product Management, etc. to work on exciting and sophisticated client and production inquiries. As Opower continues to grow at a rapid pace, this position offers a great opportunity for an individual to grow their career within the team or other areas across the company.
Responsibilities
About You
Qualifications Career Level - IC2
About Us Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
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