PC Technician, Contractor

Location

Boston

Job Description About L.E.K. Consulting: L.E.K. Consulting is one of the premier strategy consulting firms worldwide. At L.E.K., we are passionate about helping our clients succeed with breakthrough insights that drive real impact. Our clients view us as trusted partners that help address their most pressing challenges and biggest opportunities.

We bring together the rigor of data-driven analysis with the creativity and curiosity of a collaborative team. By hiring exceptional people and fostering a culture of ownership, inclusion, and continuous learning, we develop leaders who thrive on challenge and bring energy and optimism to every engagement. Founded in 1983, L.E.K. employs more than 2,200 professionals across five continents, and is consistently recognized as one of the industry’s best firms to work for. For more information, visit

Overview Of Function The L.E.K. IT Department is seeking a part-time PC Technician to join the team on a part-time and contract basis.

The contract PC Technician follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated. The ideal candidate should have strong problem-solving skills, a deep understanding of PC hardware and software, and the ability to work both independently and as part of a team.

Responsibilities Include, But Are Not Limited To

• Manage regional laptop setup, upgrades and returns
• Support routine IT tasks such as laptop imaging, desk setup, mobile device configuration, and equipment distribution and collection
• Ensure server rooms and IT closets are well-organized, properly labeled, and maintained in a clean and orderly condition
• Maintain accurate inventory of IT equipment
• Work with supplier warranty to repair broken laptops and mobile devices
• Other IT related functions and projects as requested that are not limited to daily support
• Provide technical support (as needed) to the L.E.K. US Staff via multiple communication channels including but not limited to phone, video, chat, in person, and email

Qualifications Technical Skills

• Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android

Work Style

• Excellent verbal and written communication skills
• Excellent customer service, including empathetic listening skills
• Solid self-starter with the ability to work in a team environment
• Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale
• Excellent organizational skills, prioritizing and managing multiple tasks
• Solid ability to offer and accept feedback and constructive suggestions

Professional experience and education

• Currently enrolled in an Associate’s or Bachelor’s degree, preferably in Information Technology, Computer Science, or a related field
• Previous experience in a customer service or technical support role (including academic or volunteer experience) is a plus but not required

Physical Requirements

• Ability to lift and move IT equipment, up to approximately 50 lbs., as required.

For more information and to apply, go to

• L.E.K. Consulting is an Equal Opportunity Employer
• In Massachusetts, the hourly rate is between $16-$18 per hour (USD); placement within this range will vary based on experience and skill level.
• Applicants must be legally authorized to work in the United States for the duration of the contract engagement. Unfortunately, we are unable to consider candidates requiring visa sponsorship.