Customer Community Manager, gt.school (Remote) - $100,000/year USD
Crossover•Phoenix, AZ
fulltime
Customer Service, Marketing, and Project Management
1+ years
Community is not a supporting function at GT School. It is the primary driver of our growth.
Our network of parents represents our strongest competitive advantage. When families experience genuine connection and feel valued as stakeholders, they remain enrolled longer, generate referrals more quickly, and become vocal advocates. We seek a proactive builder capable of transforming individual enrolled families into a thriving, self-reinforcing ecosystem.
This position focuses on engineering the infrastructure that converts parents from transactional customers into committed stakeholders. You will establish the frameworks, recurring touchpoints, and continuous feedback mechanisms that fuel both retention and referral activity. Your work will go beyond managing superficial interactions. You will be designing authentic belonging.
If you naturally think in terms of growth loops, track qualitative signals carefully, and understand that community architecture should deliver tangible business outcomes, this role offers direct ownership of one of the school's highest-value strategic assets.
What You Will Be Doing
What You Won’t Be Doing
Customer Community Manager Key Responsibilities Design and execute a scalable parent community infrastructure that produces quantifiable improvements in retention, advocacy behavior, and organic enrollment expansion.
Basic Requirements
Nice-to-have Requirements
About Gt.school GT School is revolutionizing education with AI, expert coaching, and 50+ years of learning science. They blend cutting-edge tech with data-driven insights to unlock every student's full potential.
They're on a mission to disrupt the broken education system and unleash the true potential of gifted minds. Forget the one-size-fits-all approach that leaves brilliant students bored and disengaged.
This school has tossed the rulebook and created a modern learning environment powered by AI and guided by dedicated mentors. Their personalized approach accelerates learning - 2-6 times faster than traditional classrooms.
GT School students explore their passions, develop critical thinking skills, and learn to innovate.
Because that's where genius lies. GT School is where gifted minds turn potential into power. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $50 USD/hour, which equates to $100,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help\-and\-faqs for more details on this topic.
Crossover Job Code: LJ-5748-US-Phoenix-CustomerCommun