We are seeking a Senior Release Train Engineer (RTE) to join Cross Product Servicing within Customer Care. In this role, you will lead and enable an Agile Release Train delivering customer servicing capabilities across multiple products, channels, and journeys. You will facilitate core planning and execution events and work with teams to ensure delivery commitments are clearly visualised through dashboards, providing transparency on performance against commitments to deliver. The role drives alignment between Product, Technology, Operations, and Customer Care stakeholders, and plays a critical part in improving delivery predictability, flow, and transparency across complex servicing change, while ensuring strong governance, control, and adherence to enterprise standards in a regulated environment.
To be successful as a Senior Release Train Engineer, you should have experience with:
- Proven experience in an Agile environment (e.g. Agile tools, mindset, methodology, delivery, and development), with experience in a leadership or RTE role.
- Demonstrated history of identifying and driving improvements, working across stakeholder teams to implement effective continuous improvement methodologies.
- Understanding of SAFe Agile delivery principles with formal certification preferred, such as: SAFe SPC, SAFe Agilist and SAFe RTE.
Some Other Highly Valued Skills May Include
- Validated capability leading & guiding within a release management team to manage and deliver continuous software releases, from scope definition through to live implementation.
- Ability to foster collaboration across teams, manage dependencies, remove obstacles, and clearly communicate and debate ideas and plans.
- Proven history of building trust with a team and stakeholders and driving continuous improvement towards strategic business goals.
You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This role can be based in Knutsford or Manchester.
Purpose
Facilitates and coordinates Agile Release Trains (ARTs) to ensure that multiple teams within a program are aligned and delivering value efficiently. To manage dependencies, remove impediments, and oversee the planning and execution of Program Increments. Foster collaboration across teams, ensures alignment with business objectives, and drives continuous improvement in large-scale Agile environments.
Accountabilities
- Facilitate Agile Planning and Events: Accountable to ensure readiness across scope, content and logistics to deliver value through facilitation of team of teams events.
- Support Planning Execution: Monitor planning execution, facilitate periodic synchronization events, and support cross-team backlog refinement to ensure strategic alignment to business goals.
- Coach Cross-Team Agile: Provide coaching to teams and Scrum Masters on cross-team agile principles, team events, and practices
- Mitigate Risks: Identify and track cross-team dependencies and risks, ensuring mitigation to support delivery of outcomes. Accountable to remove blockers.
- Stakeholder Management: Facilitate stakeholder collaboration (e.g., business stakeholders, product teams, vendors), build trust with stakeholders, and drive stakeholder alignment
- Champion Ways of Working: Champion Ways of Working and Agile culture, creating a safe and trusting environment for team members to share ideas and take appropriate risks
- Coordinate Interlock and Dependency Management: Drive partnership and synchronization across teams to facilitate release management across stakeholder groups. Accountable for effective readiness and communication
- Optimize Flow: Drive towards relentless improvement and ensure value delivery by monitoring delivery status, ensuring technology use and data quality, addressing bottlenecks, and serving as a point of escalation
- Metrics and Reporting: Track and report key metrics to provide representation at required leadership and governance forums and to ensure continuous delivery improvement