Manager, Service Management Strategy, RTP International
Mastercard•London, England, UK
fulltime
Management and Manufacturing
8+ years
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Manager, Service Management Strategy, RTP International
Overview Mastercard powers economies and empowers people in 200+ countries and territories worldwide. The Real-Time Payments (RTP) International team at Mastercard is at the forefront of transforming global payments infrastructure. As real-time payment systems become increasingly vital to economies and financial ecosystems, Mastercard is delivering scalable, resilient, and secure solutions for domestic and cross-border transactions.
Overview Of The Role Manager, Service Management Strategy will play a pivotal role in shaping the strategy to enable service resilience, technology transformation, and client-focused service operations across the live-markets portfolio of RTP International. This position demands exceptional stakeholder management and strategic acumen, as the individual will support complex, high-stakes service improvement initiatives that require seamless collaboration across business units and regions. The role involves supporting the shaping and executing of the service roadmap to achieve a stable and resilient Real-Time Payments service.
About The Role Service Strategy & Innovation
Technology & Consulting Leadership
Team Leadership & Stakeholder Engagement
About You Experience in technology, consulting or service management roles, ideally within Financial services or Real-time payments ecosystems.
Proven background in top-tier consulting firms with direct experience leading complex transformation programs.
Deep understanding of real-time payment systems, regulatory requirements, and high-availability architectures.
Exceptional stakeholder engagement, and communication skills; comfortable influencing C-level stakeholders and regulators.
Strong analytical and strategic thinking skills with a bias for execution and measurable results.
Proven track record of leading high-stakes strategic projects with significant impact, demonstrating an ability to navigate and influence at the highest levels of the organization.
A problem-solver with an analytical mindset, capable of cutting through noise and complexity to deliver clear, actionable insights.
Demonstrated ability to lead and motivate cross-functional and cross-regional teams without direct reporting lines, showcasing strong leadership and collaboration skills.
Proven ability to influence various senior stakeholders and drive substantial change, requiring excellent communication and negotiation skills.
A self-starter who can set challenging and meaningful goals for the team and deliver tangible results in a fast-paced environment.
Highly developed presentation, facilitation, and communication skills, both verbal and written.
Providing leadership, direction and development to junior team members.
Qualifications Certifications in ITIL, Six Sigma, or SRE practices (preferred).
Good understanding of the MC network and Real-time payments product portfolio (desirable).
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: