Customer Success Manager

We’re looking for an experienced Customer Success Manager to drive adoption, engagement, and growth across a portfolio of high-value customer accounts. You’ll build trusted relationships, act as a strategic advisor, and guide customers throughout their journey – from onboarding to long-term success.

If you’re a proactive, customer-first thinker who enjoys solving problems, connecting technical value to business outcomes, and becoming a true partner to your clients, we’d love to hear from you.

This role supports our North America customer base, and candidates should be comfortable working India night shift hours aligned with US time zones.

What You’ll Do

• Partner with Account teams to manage multiple strategic accounts, helping drive annual recurring revenue and long-term retention.
• Cultivate strong customer relationships through proactive engagement and champion building.
• Act as the primary contact for your accounts, translating customer use cases, goals, and requirements into actionable insights for cross-functional teams (Sales, Product, Marketing, Support, Services).
• Guide customers throughout their lifecycle – onboarding, adoption, and continued success.
• Understand customers’ business objectives and help them maximise the value of ThoughtSpot in achieving those goals.
• Gain a deep understanding of each customer’s technical configuration and provide best practice guidance.
• Collaborate internally to tailor solutions that fit each customer’s needs and maturity.
• Identify areas of growth within your accounts and support expansion efforts through consultative, value-driven engagement.
• Deliver engaging demos, enablement sessions, and presentations – both in person and virtually.

What You Bring

• You’re a strong communicator who can bridge the gap between technical and non-technical stakeholders.
• A hands-on approach – you’re willing to dive in to help resolve customer issues or triage them effectively.
• Proven ability to guide customers through technical challenges while expanding platform usage.
• Strong understanding of the data/BI space, including cloud data warehouses, ETL pipelines, and tools such as SQL.
• Background in consulting or advisory roles, with experience applying playbooks and frameworks to drive customer success.
• Passion for analytics, with a drive to deeply understand our platform and its business value.
• 3+ years’ experience in customer-facing roles (Customer Success, Account Management, Pre-Sales, Support, Services,).
• Skilled in navigating change management, probing for business outcomes, and building strategies to deliver results.
• Solid project management skills and the ability to manage stakeholders at all levels.
• Organised, self-directed, and comfortable operating in a fast-paced, collaborative environment.
• Bachelor’s degree preferred but not required.

What Sets You Apart

• Experience with data ecosystems – data sources, ETL tools, data warehousing, and modelling concepts.
• Familiarity with BI platforms such as ThoughtSpot, Looker, Tableau, Power BI, MicroStrategy, Qlik, Sigma, or similar.
• Exposure to ETL tools like Fivetran, Alteryx, Talend, SSIS, Informatica, or others is a plus.
• Previous experience running or supporting a BI Centre of Excellence is advantageous.
• A passion for early-stage environments – adaptable, solutions-focused, and process-minded.
• Strong documentation habits and a desire to help shape the Customer Success function.

Mandatory And Required Skills For All ThoughtSpot Roles Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:

• Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
• Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
• Write effective prompts to get the most accurate and creative results from AI tools.

Spotters are expected to exemplify these key traits and AI Mindset:

• Curiosity in exploring new AI tools
• Adaptability to quickly learn and implement new, emerging AI technologies
• Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

This combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot.

AI Mindset for All Spotters At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.

All Spotters are expected to experiment with ThoughtSpot’s AI tools (like Spotter and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner. We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.

Hybrid Work at ThoughtSpot This office-assigned role is available as a hybrid position, reporting to the office in India - Distributed.

Spotters assigned to an office are encouraged to experience the energy of their local office with an in-office expectation of 2-3 days per week. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.

ThoughtSpot for All At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply.

What Makes ThoughtSpot a Great Place to Work? ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

About ThoughtSpot The world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.

At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.