Tech Support Analyst - Philadelphia
Accenture•Philadelphia, PA
fulltime
Information Technology
1+ years
We Are: Accenture is a global professional services company specializing in Information Technology Services and Management Consulting. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With more than 700,00 employees focused on delivering the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.
You Are: The Information Technology Shared Services group is an internal Global IT organization for Accenture. We run the daily IT operations in our U.S. offices including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction.
The Work:
Provide service to customers at our Solutions bars resolving technology issues on our laptops
Provide weekly laptop inventory to our inventory management group
Provide customer support floor walks to engage with customers
Develop strong relationships with clients and gain the trust of key advisors
Engage in small local projects such as maintenance and repairs of technology
Continue to learn and develop your technical skills and business expertise
Continue to learn and develop your AI skills and capabilities
This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel.
Note: This role is full time in the Philadelphia office without the option to work remotely as you will be working directly with Accenture employees at our IT Solutions bars
Here's What You Need:
Minimum 1 years experience with Customer Technical Support
Minimum 1 years experience with Customer Experience Management.
Minimum of 1 year of experience in Service Desk or Desktop Support
Minimum of 1 working with ITIL software such as Service Now or Remedy
Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex
Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience
Strong communication skills to interface with non technical stakeholders, senior leadership and executives
High School Diploma or GED
Bonus Points If:
Comp TIAA Certifications
ITIL Foundations Certification
Customer Satisfaction experience
Quality Assurance QA experience
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 02/10/2026 and open for at least 3 days.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Hourly Salary Range
California $23.13 to $49.57
Cleveland $21.39 to $39.66
Colorado $23.13 to $42.84
District of Columbia $24.62 to $45.63
Illinois $21.39 to $42.84
Maryland $23.13 to $42.84
Massachusetts $23.13 to $45.63
Minnesota $23.13 to $42.84
New York $21.39 to $49.57
New Jersey $24.62 to $49.57
Washington $24.62 to $45.63
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