Business Process Analyst, Senior

Company Qualcomm Incorporated

Job Area Operations Group, Operations Group > Business Process Analysis

General Summary The Business Process Analyst will provide reporting and analysis of forecast data, budget and other portfolio data, processes, and operational trends. This position will manage specific projects from inception through deployment and is directly responsible for bringing new processes to implementation. In addition, this role will support and mature Hardware Asset Management (HWAM) practices to improve asset inventory accuracy, strengthen security and compliance controls, and enable lifecycle governance from procurement through disposal.

This role requires full-time onsite work in San Diego, CA (5 days per week). Minimum Qualifications

• Bachelor's degree in Business, Engineering, Operations, or related field and 2+ years of related business process analysis experience.

OR

Associate's degree in Business, Engineering, Operations, or related field and 4+ years of related business process analysis experience.

OR

High School Diploma or equivalent and 5+ years of related business process analysis experience.

Skills/Experience

• 5+ years data analysis and/or IT/Business Process experience required.
• Experience with ServiceNow and supporting Hardware Asset Management (HWAM) or IT Asset Management (ITAM) processes (inventory, lifecycle, controls) preferred.
• Ability to analyze complex data sets to identify and quantify patterns and trends; reconcile variances across multiple data sources (e.g., ServiceNow/CMDB/asset repositories, discovery tools, purchasing data).
• Understanding of asset lifecycle concepts: request/procure, receive/tag, deploy/assign, move/change, refresh, retire/dispose, and records retention.
• Familiarity with asset identification methods (asset tags, serial numbers), chain-of-custody concepts, and audit readiness practices.
• Capable of creating detailed process flows to address existing and new processes.
• MS Office knowledge is required; expert skill level of MS Excel and PowerPoint is essential (pivot tables, Power Query, dashboards).
• Must be detail oriented & highly organized.
• Strong written and interpersonal communication skills.
• Ability to work effectively on a cross-functional team and with all levels of management.

Responsibilities

• Perform weekly, monthly, quarterly, and annual reporting and analysis on core processes including operational metrics, and improvements for efficiencies and policy compliance within Hardware Asset Management (HWAM) and End User Services organization.
• Own and execute hardware inventory data quality activities (e.g., serial number completeness, asset tag standards, location/assignment accuracy). Work with global leads to enforce asset management processes. Manage Value Add Reseller and OEM orders placed and proactive budget tracking impact.
• Review core processes and recommend continuous process improvements. Design processes that involve cross-collaboration with IT, IT Security, Procurement, and corporate functions to meet desired outcomes.

Hardware Asset Management (HAM) / Lifecycle Governance

• Define and document end-to-end hardware asset lifecycle workflows (procure/receive, tag, deploy/assign, move/change, repair, refresh, retire/dispose) and supporting controls (approvals, segregation of duties, evidence collection).
• Establish and maintain standards for asset records (required fields, naming conventions, ownership/assignment rules) and ensure alignment with ServiceNow/CMDB/asset repository requirements.
• Execute procurement of standard and non-standard hardware and computer peripherals. Ensure assets are recorded accurately upon receipt and changes are reflected throughout the lifecycle.
• Plan and execute periodic inventory reconciliations and audits (physical and logical), investigate variances, document root causes, and drive corrective/preventive actions.

Reporting, Metrics, and Stakeholder Communication

• Conduct global Governance meetings to maintain metrics, track and report on Key Performance Indicators (e.g., inventory accuracy, timeliness of updates, audit exceptions, aged/unknown assets).
• Build and maintain management dashboards; create clear, concise presentations and deliver findings to management.
• Develop and maintain highly graphical reports within Excel, PowerPoint and Visio.

Education

• Bachelor's, Business Administration and/or Computer Science and/or Information Technology.

Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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Pay Range And Other Compensation & Benefits $87,200.00 - $130,800.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.