Assistant Manager, Service Design, Technology & Digital Services

Connect to your Industry

As an Assistant Manager Service Designer, you will be joining the UK Digital Services team within our Enabling Functions. Our purpose as a team is to engage with and co-create consumer-grade digital experiences for our own employees so that they feel supported and inspired by the firm. In this role, you will play a hands-on role in supporting the early phases of our product development lifecycle. You will contribute to shaping and validating new digital products and services that positively impact employees and deliver business value. You will also support the design and improvement of service support models for our existing portfolio of digital products as they transition from MVP to scale.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way , serve with integrity , take care of each other , foster inclusion , and collaborate for measurable impact . These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

You will work alongside a talented team of Business Analysts, UX Designers, Product Managers, Solution Architects, Developers and Quality Engineers to shape, test and validate new products and services that are there to create a better experience for our 20,000+ UK Deloitte employees. Your approach will be agile and iterative, using Design Thinking to facilitate innovation and identify opportunities.

• You will have an interest in data and AI, understand product/service systems and be able to think within a service and brand context.
• You will support the design of concepts and contribute to the design of apps, tools, websites, and interactive experiences.
• You are curious, creative, and resourceful and have good problem-solving skills.
• Practical knowledge of human-centred design and design-thinking methodology.
• Ability to support research and discovery activities.
• Strong listening, communication and collaboration skills.
• Comfortable working within multidisciplinary teams and navigating ambiguity.
• Passionate about learning and developing your service design craft.

Connect to your skills and professional experience

Essentials:

Product and Service Design

• Proven experience in service design or related design disciplines.
• Demonstrate ability to apply a range of design skillsets (research, ideation, prototyping) at the level of end-to-end service and experience.
• Clearly articulate how user experience is supported by people, process and technology.
• Support research and discovery activities, contributing to user-centred design processes.
• Assist in mapping and blueprinting services, developing personas, journey maps and service blueprints.
• Contribute creatively by suggesting approaches and ideas during ideation sessions.
• Participate in creating low-fidelity prototypes to test service concepts across digital and non-digital touchpoints.
• Gather and analyse operational and user data to inform design decisions.
• Support the testing of service concepts and collection of user feedback.
• Strong planning, organisation and documentation skills.

Innovation and Emerging Technology

• Bring a forward-thinking and experimental mindset to the team, actively seeking out and testing emerging technologies and tools to enhance our service design and delivery.
• Demonstrate a passion for innovation, continuously scanning the external landscape for new trends, best practices, and industry advancements, and translating these insights into actionable ideas for the firm.
• Champion a culture of curiosity and experimentation, encouraging colleagues to challenge conventional approaches and adopt new ways of working.
• Apply creative problem-solving to integrate cutting-edge technology into both our solutions and our methods of working, ensuring we remain at the forefront of digital service design.
• Act as an ‘outside-in’ thinker, regularly introducing fresh perspectives and external inspiration to help shape our approach to innovation and digital transformation.

Context and Collaboration

• Work collaboratively within multidisciplinary teams, including researchers, designers, product managers and delivery teams.
• Help ensure our work is user-centred, representing the human voice in conversations about technology and experience.
• Participate in planning and running workshops (e.g., research playbacks, user journey mapping, ideation sessions) with business stakeholders, employees and colleagues.
• Communicate research findings and design concepts accurately and effectively to both technical and non-technical stakeholders.

Sense-making and Storytelling

• Assist in synthesising research into meaningful insights, contributing to storytelling artefacts such as journey maps and personas.
• Support the creation of client-ready presentations and proposals.

Professional Development

• Actively build professional relationships with colleagues and clients to broaden your knowledge base within design.
• Contribute to the wider Digital Services team by participating in community events and activities outside of project work.
• Develop your service design craft and grow your skills through hands-on project experience and collaboration.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Technology and digital services

From architecture and delivery of new IT systems to IT risk and security, we manage the relationships between the business and our Technology and Digital Services teams. We also help with the delivery of day-to-day operational technology and digital support to the rest of the business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career." - Jim, Enabling Functions

Our hybrid working policy

You’ll be based in one of our UK offices with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers