Who we are
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About The Team We are seeking a Strategy & Analytics Manager for Technical Account Management Support & Services (TAMSS) to help drive and enable business performance in the organization. TAMSS is responsible for the delivery of paid-for support services - users can buy different tiers of support plans, with each tier offering an increasingly white glove, customized service and dedicated Technical Account Manager (TAM) time. TAMSS sits within global Support Operations at Stripe.
Strategy & Analytics maximizes and accelerates Operations' ability to make Stripe work for our users. We work cross-functionally with global teams to help run the day-to-day business and articulate and achieve longer term, high effort, high value strategic priorities. We take a data-driven approach that combines strategy, analytics and operational excellence to help leaders solve their most complex, important issues, while also supporting the planning and operational cadence end-to-end, from strategy to goal-setting to execution.
What you’ll do
As the S&A Manager for TAMSS, you will lead a global team of analysts and will partner directly with the global Head of TAMSS to shape and execute on an ambitious strategy. You and your team will supercharge the TAMSS organization with analytics and observability while building day-to-day operational excellence in this fast-growing function. This role will partner with cross-functional teams across Operations, GTM, Product, Finance, and Data Science, and will have regular touch points with leadership across Support and across Stripe.
If you are a rigorous, first-principles thinker who enjoys solving problems from the top-down and bottom-up, eager to drive change and impact through strategy and data, relentless, passionate about helping users and nurturing a high performing team, we want to hear from you.
Responsibilities
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
Preferred Qualifications
In-office expectations
Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.
Pay and benefits
The annual US base salary range for this role is $184,000 - $276,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
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