Staff Program Manager
Freshworks•Chennai, Tamil Nadu, India
fulltime
Other
6+ years
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
About the Role
We are seeking a proactive and detail-oriented NPI (New Product Introduction) Staff Program Manager to lead cross-functional program execution for new product and feature launches. This mid-career role will coordinate efforts across multiple functions such as Product, Engineering, IT, Finance, Enablement, Marketing, and Support to ensure a smooth and successful go-to-market launch. Ideal candidates will bring strong program management experience, a passion for operational excellence, and a strong understanding of go-to-market processes.
Key Responsibilities
Identify and implement process improvements to optimize launch efficiency and cross-team coordination.
Qualifications
Preferred Skills
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.