Finance Service Delivery Manager
Tata Consultancy Services•Seattle, WA
fulltime
Information Technology
10+ years
Role: Finance Service Delivery Manager
Location: Seattle, WA
Job Type: Full Time
Job Description
Must Have Technical/Functional Skills
Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model. Partner with business owners on service KPIs tech debt remediation and transformation programs.
Roles & Responsibilities
Primary Skills:
Lead end to end ERP service delivery for Oracle, PeopleSoft (Finance) across prod/non prod, owning SLAs/OLAs, stability, and continuous improvement in an onshore–offshore model. Partner with business owners on service KPIs tech debt remediation and transformation programs.
Key responsibilities:
Delivery & Operations: Run Incident/Request/Problem/Change (ITIL), own SLAs/SLOs & error budgets, publish service dashboards; plan & execute PUM images, PeopleTools upgrades, tax updates; manage environments, refreshes, batch/scheduler health (PSPRCSRV), DR/HA.
Stakeholder & Governance: Single throat to choke for service health; run CAB/governance; manage risks/escalations; ensure security, audit/SOX, change/access controls.
People & Vendor Management: Lead blended teams (functional, technical, DBA, SRE/DevOps); vendor/AMS management; shift left, runbooks/SOPs, KM.
Engineering & Continuous Improvement: Automation (CI/CD, regression testing, monitoring), RCA/5 Why to eliminate repeat incidents and reduce MTTR; partner on enhancements/integrations/cloud modernization.
Financials: Own service budgets/forecasts; productivity & cost to serve; savings via automation/right shoring.
The responsibility backbone reflects the PeopleSoft project/delivery expectations that show up in your PeopleSoft PM material (governance, upgrades, stakeholder management), expanded for service delivery cadence (SLA/OLA, ITIL, AMS).
Required qualifications
10+ years enterprise app delivery with 5+ years leading PeopleSoft operations (finance)
Deep knowledge of PeopleTools, autosys, weblogic, middleware, system administration, server admin, Database admin, cloud architecture, WebLogic/IIS, Process Scheduler
Strong ITIL execution (Incident/Problem/Change/Release) with KPI driven management
Proven onshore–offshore and multi vendor/AMS leadership; crisp executive reporting
Generic Managerial Skills, If any
Good communication skills, Analytical skills, quick learner and process oriented with a higher customer orientation.
Self-motivated team player willing to accept exciting new challenges and ready to explore.
10+ years enterprise app delivery with 5+ years leading PeopleSoft operations (finance)
Deep knowledge of PeopleTools, autosys, weblogic, middleware, system administration, server admin, Database admin, cloud architecture, WebLogic/IIS, Process Scheduler
Strong ITIL execution (Incident/Problem/Change/Release) with KPI driven management
Proven onshore–offshore and multi vendor/AMS leadership; crisp executive reporting
Base Salary Range : $120,000 to $140,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.