Bounties Salaries Companies Auto Applyβ Interview Prep

Find your dream job with real salary data. Browse verified job listings from top companies.

Quick Links

Browse Jobs
Companies
FAQ
Auto-Apply Beta
About Us
Explore All Jobs

For Employers

Post a Job
Pricing
Resources
Contact Sales

Browse by Region

Jobs in India
Jobs in United States
Jobs in United Kingdom
Full-time Jobs
FAANG Jobs
Jobs in Bangalore
Remote Jobs

© 2026 CreonJobs. All rights reserved.

Made with for job seekers

Information Technology Service Management Analyst at Tata Consultancy Services | creonjobs.com

Information Technology Service Management Analyst

Tata Consultancy Services•Delhi, India

fulltime

Information Technology

3+ years

About the role

Similar Opportunities

About Tata Consultancy Services

ATS Match is available

1) Upload your resume. 2) Open any job and click Check ATS Match to see your fit score.

Sign in to check ATS match

Sign in to tailor your resume

Salary2,500,000 - 3,750,000

PostedMarch 19, 2026

About Tata Consultancy Services

Greetings From TCS !!!

TCS Hiring @ ITSM Analyst

Location: Delhi / Nagpur

Exp Range: 3yrs to 5yrs

Role: IT Service Management Analyst

Location: Delhi NCR/Nagpur

Exp Range: 3yrs to 5yrs

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

Strong problem-solving abilities with inter team collaboration
Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.
Incident Coordination
Lead and manage major incidents from detection to resolution.
Ensure rapid assessment, prioritization, and escalation of incidents.
Act as the primary point of contact during major incidents.
Provide timely and accurate updates to stakeholders, including senior leadership.
Facilitate incident review calls and post-incident reports.
Root Cause Analysis & Reporting
Drive post-incident reviews and ensure root cause analysis is completed.
Document lessons learned and recommended preventive measures.

Good-to-Have

Good to have management of Change and Problem
Good understanding of computer systems, mobile devices, and other tech products.
Process Compliance & Improvement
Ensure adherence to ITIL Major Incident Management processes.
Identify opportunities for process improvement and implement best practices.
Work closely with technical teams, vendors, and business units to resolve incidents.
Coordinate with Problem Management for long-term fixes.