Internal Services Operator

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us! Siemens is looking for a motivated, support-oriented, and amicable Internal Services Operator . In this role, you will provide remote diagnostics and troubleshooting assistance over the phone for our field technicians and/or customer dispatched technicians working out of our Austin, TX office. Additionally, you will provide remote technical support for end-users at locations with installed Energy Management Systems. Additionally, there is an on-call rotation split between all team members. You will report to the Customer Service Manager and will have no direct reports.

As an Internal Services Operator, you will:

• Typical work hours are between 7AM and 7PM, however, you must be able to work second shift and weekends when required. Additionally, there is an on-call rotation split between all team members.
• Report to the Customer Service Manager and will have no direct reports.
• Be responsible for technical analysis and troubleshooting of our EMS (energy management system), validation and configuration of new installations, supporting our clients’ third party vendors, and ensuring persistent connectivity to remote servers.
• Have exemplary attendance and punctuality
• Maintain effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Make customers and their needs a primary focus of one’s actions; develop and sustain productive customer relationships.
• Deal effectively with others in antagonistic situations, use appropriate interpersonal styles and methods to reduce tension or conflict.
• Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Actively appreciate and include the diverse capabilities, insights, and ideas of others and work effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Set high standards of performance for self; assume responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

You’ll make an impact with these qualifications: Basic Qualifications:

• High School Diploma and 3 years of technical customer service.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Must be able to demonstrate:

• Phone etiquette
• Ability to speak and write clearly and accurately
• Proficiency in typing and grammar
• Knowledge of relevant software computer applications and equipment
• Knowledge of customer service principles and practices;
• Effective listening skills
• Multi-tasking capabilities
• Experience with the Microsoft Office Suite

Preferred Qualifications:

• Experience with Linux or other command line interfaces.
• Bachelors degree or 2 years technical support experience.
• Electrical/HVAC Energy Management Systems experience.

Ready to create your own journey? Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.