You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague
has the opportunity to
share in the company’s success. Together, we’ll win as a team, striving to uphold our
company values
and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
About Enterprise Architecture:
Enterprise Architecture is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:
this
pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.
this
pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.
this
pillar is responsible for defining technical
standards, and
developing innovative tools that automate controls to ensure compliance.
this
pillar is focused on colleague development, recognition, training, and enterprise outreach.
The Enterprise Business Architecture (EBA) team serves as the organization’s connective blueprint – linking business strategy to technology execution through clear capabilities, value streams, processes, organizational constructs, information, and decision frameworks. As a strategic discipline, the team aligns business vision, product direction, and technology execution into an end-to-end unified model that drives clarity, consistency, and accelerates enterprise-wide technology transformation. Operating at the intersection of strategy, design, and delivery, the team shapes the Enterprise Business Capability Model (EBCM) and the operating frameworks that enable product, engineering, and business functions to innovate and deliver future-ready outcomes at scale, and unlock enterprise impact with speed, trust, and efficiency.
Ideal Candidate Profile
A strategic systems thinker with the ability to see the “enterprise whole” and connect disparate moving parts into a unified blueprint
A management consulting-caliber communicator/storyteller , with exceptional executive presence and analytical rigor
A collaborator who excels at bringing Product, Engineering, and Business leaders into alignment
A builder who can create frameworks, models, and governance structures that scale
A change leader energized by complexity, ambiguity, and enterprise transformation
Role Overview / Key Responsibilities
Enterprise Business Architecture Leadership & Strategic Influence
Define and evolve enterprise business capability model, value streams, and operating model blueprints.
Establish clear business architecture standards, principles, and governance to guide transformation initiatives.
Serve as a trusted advisor to senior business, product, and technology leaders on structural and strategic design decisions.
Shape and socialize enterprise blueprints through compelling executive storytelling, ensuring alignment across Product, Engineering, Technology, Operations, and Business units
Enterprise Modernization & Complex Use Case Enablement
for high-impact enterprise use cases
Conduct capability-to-technology mapping and journey/process analysis to identify synergies, redundancies, and modernization opportunities.
Partner with Enterprise Architecture to align business capabilities with certified APIs, data models, and integration patterns
Maintain authoritative architectural artifacts including capability maps, value streams, process models, and investment frameworks
Executive Communication
Craft clear, persuasive narratives (decks, POV, storyline white paper etc.) that communicate capability-driven decisions to C-level and senior leadership
Drive alignment across senior stakeholders to shape integrated architectures that reduce redundancy, enable reuse, and accelerate modernization
Organizational Leadership & Team Development
Work with a high-performing team of business architects and analysts, setting vision, elevating craft, and strengthening enterprise-wide capability rigor
Establish standards, best practices, and repeatable frameworks that enable consistent adoption of Business Architecture across the organization
Innovation, Emerging Technology & GenAI Integration
Identify and promote opportunities to leverage Generative AI, automation, and advanced analytics to modernize processes and improve operational performance.
Champion innovation in capability design, process transformation, and enterprise operating frameworks
Measurement, Value Realization & Regulatory Alignment
Ensure all architecture and transformation work aligns with regulatory, risk, and compliance requirements
Use KPIs, OKRs, scorecards, and architectural fitness metrics to guide leadership decisions and demonstrate return on investment
Required Qualifications
years experience
in Business Architecture,
Enterprise Architecture, strategy, or operating model design within a large, complex organization
modeling
, value streams, domain
modeling
, operating model)
BizBOK
- conceptual familiarity is a must, certification will be a plus)
Strong understanding of enterprise platforms , API ecosystems , integration architectures , and operating model transformation .
Demonstrated ability to influence senior executives and facilitate alignment across large, matrixed organizations
Experience shaping cross-functional frameworks across Product, Engineering, Operations, and Business units
Exceptional executive storytelling capability , with a proven ability to translate complex strategies into clear, compelling narratives for senior leadership
Hands-on experience developing board-level and executive-committee materials , including strategic storylines, transformation updates, and enterprise decision frameworks
Preferred Qualifications
Prior experience at a top tier Management Consulting firm (i.e. McKinsey / BCG / Bain / Accenture / Deloitte etc) is highly desirable
MBA or
Master’s degree in Business
, Strategy, Information Systems, or related field
payments
enterprise
Background in large-scale modernization , persistent capacity models , platform rationalization , or M&A integration a strong plus
Familiarity with API productization, domain-driven design , merchant and/or B2B partner integration needs, and capability-driven governance models a strong plus
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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