Senior Facilities Manager

What this job involves

The Senior Facilities Manager will serve as the primary strategic point of contact responsible for facilities management operations across multiple sites, working closely with Regional Leadership and the Corporate Real Estate team to deliver comprehensive facility management services. This role will lead facilities operations, manage team members, coordinate complex tenant requirements, and drive service excellence while ensuring stakeholder satisfaction.

What is your day to day?

• Lead strategic planning and execution of short and long-term facilities projects in collaboration with the Area Manager and senior leadership for the client portfolio.
• Develop, implement, and continuously improve innovative programs, processes, and procedures that optimize operational efficiency, reduce costs, and enhance productivity through strategic partnerships with Facility Management Leadership and client stakeholders.
• Direct comprehensive monthly, quarterly, and annual reporting frameworks, ensuring accurate performance metrics and insights for client decision-making.
• Manage the development, oversight, and optimization of capital and operating expense budgets across multiple facilities, maintaining close collaboration with client representatives and finance teams.
• Lead cost reduction initiatives and value engineering opportunities while maintaining or improving service quality standards.
• Provide strategic financial analysis including monthly and quarterly variance reporting on all operating budgets for each property, with actionable recommendations for performance improvement.
• Lead the development and implementation of annual management plans for all buildings within the assigned area, incorporating best practices and continuous improvement initiatives.
• Ensure seamless day-to-day operations, communications, and fulfillment of requirements for corporate tenant areas across the portfolio.
• Oversee preparation and delivery of comprehensive tenant financial reports, including billing reconciliation, credits, operating expense statements, and budget forecasting for both client and corporate tenants.
• Mentor and develop facilities staff, providing leadership, guidance, and professional development opportunities.
• Serve as escalation point for critical facilities issues, ensuring rapid response and resolution.

Required Desired experience and technical skills

• Minimum of 8 years progressive industry experience in corporate facilities management, third-party service providers, or facilities consulting roles, with at least 3 years in a leadership capacity.
• Proven track record of managing large-scale facilities operations and leading cross-functional teams within matrixed organizations, with demonstrated oversight of both technical and administrative staff.
• Exceptional verbal and written communication skills with ability to influence and engage senior stakeholders.
• Advanced presentation and facilitation skills for executive-level audiences.
• Expert proficiency in MS Office Suite and MS SharePoint for collaboration and reporting.
• Advanced knowledge of CMMS/Work Order systems with ability to optimize platform utilization and reporting capabilities.
• Demonstrated ability to supervise and evaluate vendor performance during standard and non-standard hours, including weekends and emergency situations.
• Budget management experience
• Extensive critical environment and laboratory facilities experience, including understanding of specialized systems and compliance requirements.

Preferred

• Bachelor's degree in Engineering, Facilities Management, Business Administration, or related field
• Comprehensive knowledge of commercial real estate operations, telecommunications infrastructure, workplace strategy, furniture systems, accounting principles, and building systems integration.
• Experience managing multiple facilities with diverse functional requirements across a regional or national portfolio.
• Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), PMP (Project Management Professional), or LEED AP.
• Experience with sustainability initiatives and ESG (Environmental, Social, Governance) reporting.