At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Position Summary
The incumbent is responsible for the design, implementation and execution of various independent reviews, audits and governance programs on behalf of Bank’s Management as described under various Master Directions issued by Reserve Bank of India. This position primarily will serve as Bank’s front face to drive governance program on Bank’s Outsourcing arrangements spanning across Financial and Informational Technology domain. Apart from this, the role would also act as enabler for various other Bank wide regulatory assessment programs on behalf of Bank’s management while ensuring effective reporting to Bank’s Operational Risk Management Committee, Audit and Compliance Committee and Board of Directors.
Principal Accountabilities
- Manage and refine a program to ensure effective governance on Outsourcing portfolio of the bank in place which includes the financial, operational, technology and regulatory impacts of all material outsourced services within and outside of the banking entity.
- Ensure all Outsourced services – ‘Financial and Technology based services’ of the branch operate in a highly controlled manner in strict accordance with all applicable AEBC policies as well as external regulations established by RBI and other governmental agencies.
- Management of Independent Reviews related to vendors identified as part of India Data Localization requirements. Ensure detailed review of their systems, processes and practices is carried out in accordance with the expectation laid down by RBI’s Department of Payment & Settlement Systems.
- Accountable for identifying & appointment of independent auditors with relevant skillset to execute and meet the requirements of various reviews that RBI expects management to undertake independently while maintaining the cost efficiencies.
- Maintain strong relationships with business partners, other function heads within the Bank and across the enterprise, and regulators as required to ensure that all the management reviews are executed effectively.
- Sound judgment and discretion are essential characteristics for this role. Decision-making capabilities using independent judgment to determine how to perform job tasks and prioritize work effort. Independent organizational and time management skills in setting goals and deadlines based on sound judgment and discretion.
- Identify and quantify regulatory changes that may have a critical impact on the strategies and financials of AEBC India.
- Support contract reviews, renewals, and exit/transition planning and Ensure compliance with regulatory and internal requirements
- Manage issues, risks, audit findings, and remediation related to outsourced services, Coordinate internal and external audits, regulatory exams, and management reporting. Act as a key liaison between IT, vendors, procurement, legal, risk, compliance, and audit teams
- Govern outsourcing lifecycle activities including risk assessments, approvals, contracting, and ongoing oversight, Oversee concentration risk, subcontracting risk, and dependency mapping for critical services
- Ensure robust business continuity, disaster recovery, and operational resilience testing for outsourced services
Required Skillset
- 15 years of overall experience with prior experience of at least 5+ years in driving regulatory audits
- Ability to manage interaction and influence at senior levels with third parties, partners and regulator
- Strong stakeholder and project management skills.
- High degree of co-ordination abilities to manage ongoing priorities across various segments
- Demonstrated knowledge of various regulatory circulars – IT, Financial and PSO Outsourcing, COFT etc.
- Strong control and compliance focus with effective organization abilities & communication skills
- Preferred understanding of key AXP operations and technology functions with proven ability to navigate AXP organization and to effectively drive results.
- Broad-based knowledge of regulatory requirements and experience in managing RBI inspection / audits
- Strong experience in IT outsourcing, third-party risk management, or vendor governance and Solid understanding of IT risk, controls, and regulatory expectations
- Experience managing complex vendor ecosystems and critical service providers, Ability to assess and challenge vendor controls, resilience, and security posture. Strong stakeholder management, negotiation, and communication skills
- Ability to use KRIs, metrics, and trend analysis to identify emerging vendor risks
- Comfort with dashboards and structured reporting to senior stakeholders
- Analytical mindset to connect operational, technology, and compliance signals
- Ability to assess: Business Continuity and Disaster Recovery capabilities, Dependency mapping and resilience testing outcomes,
- Skill to identify single point of failure risks and escalate resilience gaps Coordination with business and risk teams during disruptions
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
