At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Resy is seeking a Principal Product Manager to define and lead our strategy for agentic, AI-driven consumer partner experiences. This role sits at the forefront of a fundamental shift in how people discover, evaluate, and book restaurants — one where intent is increasingly expressed through AI-native interfaces, and where the products that win will be the ones that show up intelligently, seamlessly, and memorably wherever that intent lives.
This is a 0 to 1 leadership role for a senior IC who thrives in ambiguity, moves with conviction, and brings rare clarity to spaces where the rules haven't been written yet. You will set vision, drive execution, and continuously adapt as capabilities, user behaviors, and platform dynamics evolve in real time. You will operate with high autonomy, influence senior leadership, and help define a new paradigm for how Resy shows up in the world.
You’ll work across product, engineering, design, data, and partnerships to:
Own How Resy Shows Up in Agentic Channels:
Define the strategy, UX patterns, and quality bar for how diners discover and book with Resy within agentic partner experiences
Build the Data Foundation for Agentic Performance:
Partner with Engineering on the data structures, schemas, and APIs that make
Resy's
content easy for agents to reason about, ensuring Resy shows up accurately and performantly in the moments that matter
Partner Closely with BD and Partnerships:
Work hand in hand with Business Development to identify, prioritize, and unlock agentic channel opportunities and translate partnership agreements into product reality
Translate Behavioral Shifts into Product Direction:
Stay ahead of how user intent is evolving in AI-native contexts and turn ambiguous signals into clear, compelling product bets
Shape Organizational Thinking:
Be the internal authority on agentic channel experiences and bring leadership along with clarity and conviction
Minimum Requirements
Proven track record of leading 0 to 1
products
that created real, measurable value in new categories or surfaces
Strong consumer product sense across search, discovery, and decision-making experiences
where
reducing friction and increasing confidence are the core design challenges
Preferred Qualifications
Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit our
Colleague Benefits Site
.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
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