About Chargebee:
Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.
Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.
Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.
Our team builds high-quality and innovative software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform.
Job Summary:
You will be operating at a cross section of cutting edge tech transformation operating on AWS & Azure stack. It entails a deep understanding of running a security operations center in Macintosh & Cloud native ecosystem; with globally distributed teams operating 24*7. primary focus on optimizing incident response & increasing cyber resilience. This is an opportunity to build / lead highly efficient cyber security incident response team operating 24*7 covering 4 critical layers : IT, Identity, Cloud Infrastructure & Product. Role will serve as a technical leader together with the team to enhance cyber resilience of product offerings of Chargebee.
You will be partnering with colleagues in the product engineering, business, infrastructure & GRC organizations to build response & recovery muscle of Chargebee. You will also have the opportunity to engineer & integrate new sources to improve detection efficiency, while managing a small team of skilled SOC Analysts.
Roles and Responsibilities:
Cloud Security:
- Design, implement, and maintain preventive and detective controls within our AWS Organisation using Detective, GuardDuty, Config, Inspector, and other relevant services.
- Define and enforce security policies and procedures for access control,resource usage, and compliance within AWS.
- Conduct regular security assessments and vulnerability scans to identify and mitigate potential threats.
- Respond to security incidents efficiently and effectively, following established incident response procedures.
SOC Engineering:
- Continuously scout for sources of detection and integrate new sources with SOC.
- Critically examine relevance of logs & its value to incident response.
- Enrichment of existing alerts & reduction of false positive alerts.
- Regular maintenance of SOC infrastructure & its cost management.
- Play a pivotal role in making opinionated tools decisions.
SOC Operations:
- Manage and operate our SIEM platform, ensuring efficient log collection,correlation, and aggregation.
- Conduct proactive threat hunting to identify and respond to potential security incidents early.
- Analyze security logs and generate reports to identify trends and improve security posture.
- Own & maintain incident ticketing tool to logging all security incidents
- Governance, tracking & measuring of SOC ops through KPIs
- Collaborate with product engineering, program management, Legal, Privacy and GRC teams to know key stakeholders required during incident response.
- Build high performing security ops team with a high sense of accountability & ability to take decisions in ambiguous situations.
IT Security:
- Design, implement, and maintain enterprise-grade security solutions, including EDR, DLP, email security, domain security, and attack surface management tools.
- Stay up-to-date on the latest security threats and vulnerabilities, and recommend appropriate mitigation strategies.
- Configure and manage perimeter security solutions like WAFs.
Ops Management
:
- Cost Management : Keep a handle on approved budget , run rate etc and efficiently manage unit economics of operations.
- Partner Management : Have an active engagement with managed services partners on quality of services , SLA adherence & overall delivery of services.
Automation
:
- Lead automation initiatives within SOC to simplify reporting, dashboarding & reduce Ops fatigue.
Culture
:
- Champion adoption of Agile practices with the Security team.
- Enhance product IQ within all members of the SOC team.
- Mentor & coach SOC analysts and help them in career progression.
Must Haves:
- 7+ years of experience in infrastructure engineering & security ops in global setting - preferably in the financial or payments domain.
- Excellent scripting & querying skills - specially on Splunk & ELK.
- Good knowledge of Python, Powershell & AWS security services.
- Experience of building perimeter protection using AWS WAF , Cloudflare , Akamai etc.
- Experience in building enterprise logging management systems using either Splunk, ELK, Pallentire etc.
- Extensive experience of adopting IAC (infrastructure as a code) using either AWS cloud formation templates, Terraform etc. and building security monitoring gates to identify deviations
- Excellent communication skills, both verbal and written; ability to condense complicated scenarios into simple, risk-based assessments
- Effective team player with experience coaching and supporting junior team members
Nice to haves:
- Cloud specific accreditations like AWS Solutions Architect, DevOps engineer, Azure Solutions architect etc.
- Security specific certifications like GIAC, CISSP, CCSP, CISM etc.
- Experience of building testing automation using modern testing tools like Github Advanced Security , Snyk etc.
Skills and Experience:
- 7+ years of experience in infrastructure security and risk analysis techniques, or related fields such as software engineering and architecture
- Domain experience in payment tech / fintech / banking is a plus.
Benefits:
Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:
We are Globally Local
With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.
We value Curiosity
We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.
Customer! Customer! Customer!
Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.
If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we’re waiting for you!
We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.
Come be a part of the Chargebee tribe!