Senior Product Engagement Manager, Clarity

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role:

As our Senior Product Engagement Manager for Clarity - you will play a critical role in shaping the early customer experience and guiding strategic product direction during trials. Operating at the intersection of Product, Customer Success, and Go-to-Market, you will help define how customers adopt, evaluate, and realize value from an emerging product category.

The role requires strong product thinking, structured experimentation skills, and the ability to work effectively in evolving, ambiguous contexts. You will help define the processes, insights, and frameworks that guide product improvements and customer outcomes.

Your job will be to:

• Help define and manage the Clarity trial program end-to-end, including POCs, pilots, onboarding, and early deployments
• Run experimentation programs, including A/B tests and hypothesis-driven trials, to understand what drives activation and engagement
• Analyze customer behavior, usage patterns, and performance data to identify insights and improvement opportunities
• Act as a product owner for trial-related workflows, translating learnings into clear requirements, recommendations, and prioritized opportunities for Product and Engineering
• Identify friction points - technical, experiential, or organizational - and coordinate cross-functional solutions
• Build strong relationships with stakeholders at both new and existing customers across eCommerce, digital, IT, and product teams
• Provide Sales with early value stories, proof points, and risk indicators emerging from trials
• Contribute to building scalable playbooks, onboarding materials, and experimentation guidelines
• Help establish trial metrics, health indicators, and early success criteria

Your success story will be:

• In 30 days: You understand the current trial motion, product landscape, and customer context. You begin identifying gaps and proposing opportunities for how we might evolve our approach
• In 90 days: You are actively shaping how trials and experiments run, partnering across teams to test new workflows and influence early direction for Clarity product feature launches
• In 180 days: You have helped define key elements of our emerging trial and experimentation motion, uncovering insights that guide product decisions and cross-functional ways of working
• In 210 days: You meaningfully influence how we scale Clarity trials, experimentation, and early adoption, contributing to the frameworks and processes that support new capabilities and customer value

You have the following experience and qualities: Professional Experience:

• 4–6+ years of experience in Customer Success, Product Management, eCommerce, Operations, Growth, or similar roles
• Proven experience designing and running A/B tests, experimentation programs, or structured discovery initiatives
• Background working with SaaS, eCommerce, AI, or fast-moving startup environments
• Demonstrated ability to operate effectively in ambiguous, evolving product landscapes, where processes and responsibilities shift
• Experience collaborating with Product and Engineering teams to translate customer insights into clear requirements or solution proposals
• Strong analytical skills with the ability to interpret usage data, identify patterns, and derive actionable insights
• Comfortable leading customer-facing engagements across both new and existing accounts, particularly during early product adoption phases

Personal Qualities:

• Product-minded and curious, able to frame problems, define hypotheses, and contribute to product direction
• Naturally collaborative and comfortable blurring traditional role boundaries to drive clarity and progress across teams
• Proactive, resourceful, and able to create structure in environments where frameworks are still being defined.
• Strong communicator capable of building trust with customers and internal stakeholders across eCommerce, digital, IT, and product functions
• Organized and reliable, with the ability to manage multiple trials, experiments, and cross-functional initiatives simultaneously
• Analytical and outcome-oriented, motivated by measurable customer impact and continuous improvement

Excited? Join us and transform the future of commerce experiences. The base salary range for this position is $130,000-$170,000, plus bonus & RSU's. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k Plan with employer contribution

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.