The purpose of the role is to create and engineer exceptional product architectural design for existing and new products and enable delivery teams to provide exceptional client engagement and satisfaction.
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Do
Define product requirements and design needs by displaying complete understanding of product vision and business requirements
Develop architectural designs for the new and existing products
Part Implementation of derived solution
Debug and Solve critical problems during implementation
Evangelize Architecture to the Project and Customer teams to achieve the final solution.
Constant analysis and monitoring of the product solution
Continuously improve and simplify the design, optimize cost and performance
Understand market- driven business needs and objectives; technology trends and requirements to define architecture requirements and strategy
Create a product-wide architectural design that ensures systems are scalable, reliable, and compatible with different deployment options
Develop theme-based Proof of Concepts (POCs) in order to demonstrate the feasibility of the product idea and realise it as a viable one
Analyse, propose and implement the core technology strategy for product development
Conduct impact analyses of changes and new requirements on the product development effort
Provide solutioning of RFPs received from clients and ensure overall product design assurance as per business needs
Collaborate with sales, development, consulting teams to reconcile solutions to architecture
Analyse technology environment, enterprise specifics, client requirements to set a product solution design framework/ architecture
Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
Define and understand current state product features and identify improvements, options & tradeoffs to define target state solutions
Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
Validate the solution/ prototype from technology, cost structure and customer differentiation point of view
Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem
Tracks industry and application trends and relates these to planning current and future IT needs
Provides technical and strategic input during the product deployment and deployment
Support Delivery team during the product deployment process and resolve complex issues
Collaborate with delivery team to develop a product validation and performance testing plan as per the business requirements and specifications.
Identifies implementation risks and potential impacts.
Maintain product roadmap and provide timely inputs for product upgrades as per the market needs
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Competency Building and Branding
Ensure completion of necessary trainings and certifications
Develop Proof of Concepts (POCs), case studies, demos etc. for new growth areas based on market and customer research
Develop and present a point of view of Wipro on product design and architect by writing white papers, blogs etc.
Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits
Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external)
Mentor developers, designers and Junior architects for their further career development and enhancement
Contribute to the architecture practice by conducting selection interviews etc
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Deliver
No.Performance ParameterMeasure1.Product design, engineering and implementationCSAT, quality of design/ architecture, FTR, delivery as per cost, quality and timeline, POC review and standards2.Capability development% trainings and certifications completed, mentor technical teams, Thought leadership content developed (white papers, Wipro PoVs)
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Mandatory Skills: Genesys Cloud Contact Center Admin .
Experience: 5-8 Years
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