Facility Executive

JLL is seeking a dedicated Facility Executive to manage soft services operations at our client's facility. The successful candidate will be responsible for ensuring the highest standards of facility maintenance, cleanliness, and operational efficiency while serving as the primary point of contact for all soft services activities on-site.

Key Responsibilities Soft Services Management: Oversee daily operations of housekeeping, pest control, landscaping, waste management, and pantry services. Ensure all soft services are delivered according to established service level agreements and client expectations. Coordinate with multiple service vendors to maintain quality standards and ensure timely service delivery.

Client Relationship Management: Act as the primary liaison between JLL and the client for all soft services matters. Conduct regular meetings with client representatives to address concerns, gather feedback, and implement improvements. Build strong professional relationships to ensure client satisfaction and retention.

Vendor Coordination and Supervision: Manage relationships with soft services contractors and vendors. Monitor vendor performance through regular inspections and quality audits. Review and approve vendor invoices while ensuring cost-effectiveness. Address service deficiencies promptly and implement corrective actions.

Compliance and Safety: Ensure all soft services operations comply with health, safety, and environmental regulations. Conduct regular safety inspections and maintain documentation. Implement and monitor adherence to standard operating procedures and best practices.

Budget and Cost Management: Assist in preparing and managing the soft services operational budget. Track expenses and identify cost-saving opportunities without compromising service quality. Provide regular financial reports and variance analysis to management.

Reporting and Documentation: Maintain accurate records of service delivery, inspections, and incidents. Prepare daily, weekly, and monthly reports on facility operations and service performance. Document and track maintenance requests, complaints, and resolutions through facility management systems.

Required Qualifications Education: Bachelor's degree in Facility Management, Business Administration, or related field.

Experience: Minimum 3-5 years of experience in facility management with focus on soft services operations. Previous experience working at client sites or in outsourced facility management preferred.

Technical Skills: Proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook). Familiarity with facility management software and computerized maintenance management systems (CMMS). Strong understanding of housekeeping standards, hygiene protocols, and soft services best practices.

Soft Skills: Excellent communication and interpersonal abilities for client and vendor management. Strong organizational and multitasking capabilities. Problem-solving mindset with ability to handle emergencies calmly. Leadership skills to coordinate multiple service teams effectively.