Manager, Business Operations – Data Center

Company Qualcomm Technologies, Inc.

Job Area Operations Group, Operations Group > Business Operations

General Summary Job Description The Role The Sr. Manager/Manager of Business Operations will play a critical role in supporting the Datacenter Business Unit (BU). This position will drive operational excellence, strategic planning, and business process improvements to enable growth and efficiency across the AI Datacenter business. The role requires strong collaboration with cross-functional teams and leadership to ensure alignment with BU objectives and execution of key initiatives.

The Person We are seeking a proactive, results-driven leader with exceptional organizational and analytical skills. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving capabilities, and can effectively communicate complex operational strategies to senior stakeholders. This individual will be instrumental in building scalable processes and driving continuous improvement.

Key Responsibilities

• Lead business operations for the Datacenter BU, including planning, budgeting, and performance tracking.
• Responsible for Sales and Operations Planning (S&OP) for AI rack deployments: convert demand forecasts into supply/build plans; own risk scenarios and executive readouts
• Drive dock-to-activation cycle-time reductions and integration yield improvements across sites/vendors.
• Manage post-sale support operations: warranty/RMA workflows, spares strategies, Service level Agreement (SLA) adherence, and service cost control.
• Build and maintain dashboards, KPIs, and reporting frameworks for capacity, cost, and service KPIs; automate data pipelines and variance analytics
• Drive process improvements to enhance efficiency, scalability, and cross-functional collaboration.
• Collaborate with Finance, Engineering, Sales, and Product Marketing teams to ensure seamless execution of BU priorities.

Minimum Qualifications

• Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field and 7+ years of business operations or related experience.

OR

Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 9+ years of business operations or related experience.

Preferred Experience

• Proven experience in business operations, program management, or strategic planning within a technology or semiconductor environment.
• Experience in demand planning, build plan, and supply management
• Background in warranty, support, and service operations for AI racks, including rack-scale deployments and supply management.
• Strong analytical and problem-solving abilities with proficiency in data analysis and reporting tools.
• Excellent communication and interpersonal skills, with the ability to influence and drive alignment across diverse teams.
• Demonstrated ability to manage multiple priorities in a dynamic, fast-paced setting.
• Familiarity with financial processes and operational metrics.
• Experience working in large, matrixed organizations.
• Experience incorporating AI in work product to enhance analysis, reporting, and decision-making.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Engineering, or related field (MBA/Master’s preferred).
• 8+ years of relevant experience in business operations or program management.
• 2+ years of experience interacting with executive leadership.
• 2+ years in a leadership role with or without direct reports.
• Semiconductor or high-tech industry experience strongly preferred.

This is an onsite, San Diego, CA-based position and is expected to adhere to the company’s onsite work policy. Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay Range And Other Compensation & Benefits $122,400.00 - $183,600.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.