ITSM Module Expertise: Ability to flawlessly design, document, and implement the ITSM module with a CSDM-aligned CMDB.
Experience setting up ServiceNow ITOM Discovery to find servers, network devices, and applications.
Able to read and understand network diagrams and basic security concepts (like firewalls, subnets, and access controls).
Experience in large-scale implementations (multi-country rollouts)
ServiceNow Certifications
: Certified in at least 2 or more ServiceNow modules -CIS-ITSM, CIS-ITOM, CIS-ITAM, CIS-ITBM, CIS-CSM, CIS-SecOps, CIS-GRC, CIS-HRSD, etc
Technical Skills: Knowledge of web-based development languages, including JavaScript, Ajax, HTML, and CSS.
Plan and execute Version upgrades and patching; manage update sets; coordinate regression/ATF
Experience: Proven experience in customizations and integrations with enterprise systems, alongside the standard implementation of ServiceNow ITSM and CSM modules.