Step into the role of KYC Analyst at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.
You may be assessed on key critical skills relevant for success in role such as:
- Telephony Experience.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Customer Service Experience.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Good Communication Skills.
Desirable Skill Sets
- Banking experience is required.
- Provision of customer service through various communication channels including chat, email and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
- Experience in KYC.
- Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based out of Noida.
Purpose of the role
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Accountabilities
- Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
- Collaboration with teams across the bank to align and integrate operational processes.
- Identification of areas for improvement and providing recommendations in operational processes.
- Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
- Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice in banking operations.
- Participation in projects and initiatives to improve operational efficiency and effectiveness.
Analyst Expectations
- To meet the needs of stakeholders/ customers through operational excellence and customer service
- Perform prescribed activities in a timely manner and to a high standard
- No people leadership roles at this grade.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.