Senior HR Service Delivery Representative - Global Mobility Operations

Wells Fargo•Serilingampalli, Telangana, India

fulltime

Human Resources

4+ years

About the role

About This Role Wells Fargo is seeking a Senior HR Service Delivery Representative for Global Mobility team.

In This Role, You Will

Oversee case lifecycles and support the employment based permanent residence labor certification process, including review of resumes, evaluation of qualifications, completion of Department of Labor requirements, and management of SLAs and strict deadlines
Post Labor Condition Applications and maintain Public Access File compliance Support service delivery across Global Mobility and Immigration, Mobility Operations, and HR compliance
Perform complex administrative, transactional, operational, and customer support tasks
Manage records, reporting, and transactions in Workday and ServiceNow
Update case tracking spreadsheets and internal reports while completing operational tasks such as records management, report generation, and transactions across HR systems and specialized tools in areas such as recruitment
Provide subject matter expertise and interpret procedures for less experienced staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and tools within one or more functional areas within HR
Perform complex administrative, transactional, operational, or customer support tasks
Be responsible for complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
Provide subject matter expertise and interpretation of procedures to less experienced staff
Interact with immediate team, internal or external customers, and internal peers outside of work group on wide range of information

Required Qualifications

4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

Strong knowledge of U S employment based immigration processes including PERM, with experience managing PERM or other immigration processes
Demonstrated experience reviewing resumes and job applications against defined minimum requirements
Advanced Excel for applicant flow tracking, deadline control, and report production

Job Expectations

Strong documentation habits with contemporaneous notes and consistent use of a screening rubric
Ability to follow strict procedures and meet tight timelines across time zones
Clear written communication and stakeholder management
Strong analytical and critical thinking skills
Experience with Workday and ServiceNow
Ability to operate in a fast-paced environment
Strong communication skills
Experience with data analytics tools
Strong attention to detail with excellent organizational and time management skills, and the ability to stay highly effective in a fast-paced environment
Ability to build strong collaborative relationships

Reference Number R-524316

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